About this role
QA Analyst at Encora. Location: Makati or Taguig. Role: leading QA, executing testing, managing defects Requirements: 4+ years QA/testing experience supporting customer service/contact center platforms; strong QA methodologies, test planning, defect management, EM/AI/chatbot testing (Zendesk, ADA), stakeholder communication, and analytical skills. Category: Quality Assurance Seniority: Mid Level Tools: Zendesk, ADA, RPA Commitment: Full Time Workplace: Hybrid Languages: English