About this role
Customer & Studio Experience Manager at FACEGYM. Location: London, England, United Kingdom. Role: owning systems, managing escalations, leading team Requirements: 5+ years CX/operations experience; system ownership (Zenoti) and CRM/CX platform management; team management; data analysis and reporting; strong communication and cross-functional collaboration; interest in AI for CX. Category: Customer Service Seniority: Senior Level Tools: Zenoti, Gorgias Commitment: Full Time Workplace: Onsite Languages: English