About this role
Senior Technical User Operations Specialist, EMEA at Harvey. Location: London or Dublin. Role: handling escalations, managing bugs, mentoring peers Requirements: 4–6+ years supporting AI/ML products in technical customer support; senior escalation experience; strong troubleshooting with APIs/integrations; bug management; excellent written and verbal communication; ability to lead customer calls and mentor peers. Category: Customer Service Seniority: Senior Level Commitment: Full Time Workplace: Hybrid Languages: English