About this role
Senior Technical User Operations Specialist, EMEA at Harvey. Location: Dublin, County Dublin, Ireland. Role: handling escalations, managing bugs, mentoring peers Requirements: 4+ years supporting complex AI/ML products in technical customer support; expert troubleshooting with APIs and integrations; experience managing escalations, bug management, strong written and verbal communication, and mentoring peers. Category: Customer Service Seniority: Mid Level Tools: APIs Commitment: Full Time Workplace: Hybrid Languages: English