About this role
ICT Service Desk Analyst at Thorn SDS Ltd. Location: Darmstadt, Hesse, Germany. Role: providing support, diagnosing issues, managing accounts Requirements: 5+ years ICT service desk/end-user support experience; strong Windows 11 and Microsoft 365 skills; AD/Entra ID, Intune and Autopilot experience; Jira Service Management; excellent communication; fluent English. Category: Information Technology Seniority: Senior Level Tools: Windows 11, Microsoft 365, Microsoft Teams, Microsoft Outlook, Adobe Acrobat, Active Directory, Microsoft Entra ID, Microsoft Intune, Windows Autopilot, Jira Service Management, PowerShell Certifications: itil foundation, microsoft 365, comptia a+ Commitment: Full Time Workplace: Hybrid Languages: English