About this role
Head of Extended Service (m/w/d) at Flexoptix GmbH. Location: Darmstadt, Hesse, Germany. Role: handling escalations, developing solutions, leading team Requirements: University degree in business/sales/customer management or similar; 5+ years experience in inside sales/customer service in technical B2B; 3+ years people management; ERP/CRM/ticket-system knowledge; strong German and English communication skills. Category: Customer Service Seniority: Senior Level Tools: ERP, CRM, Ticket-Systeme, Automatisierung Commitment: Full Time Workplace: Hybrid Languages: German, English