About this role
TIER 3 AGENT - Player Engagement at Keywords Studios. Location: Mexico City or Mexico. Role: providing support, troubleshooting network, escalating bugs Requirements: Elevated technical support/IT background with strong network troubleshooting, customer-facing experience, English proficiency, ability to analyze support data and escalate verified bugs. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Remote Languages: English