About this role
Customer Success Operations Lead (Fixed-Term Contract) at CloudM. Location: Manchester or London or Varna. Role: designing playbooks, coordinating rollout, reporting KPIs Requirements: Experience building or rebuilding Customer Success functions in SaaS (50–200 people), expertise in renewals/expansion/churn and NRR/GRR, taking playbooks to practice, cross-functional coordination, KPI reporting, and familiarity with CRM, Google Workspace, Microsoft 365 and AI tooling. Category: Project and Program Management Seniority: Senior Level Tools: Google Workspace, Microsoft 365, CRM, AI tooling Commitment: Full Time, Contract Workplace: Remote Languages: English