About this role
상담팀 리드 (토스플랫폼 전담팀) at Toss. Location: Seoul, Seoul, Korea. Role: managing squad, monitoring metrics, coaching staff Requirements: 2+ years leading CX or contact center teams, KPI-driven team management, onboarding and 1:1 coaching experience, escalation handling, QA/monitoring and real-time issue response. Category: Customer Service Seniority: Mid Level Commitment: Full Time Workplace: Onsite Languages: Korean