About this role
Manager, Service Desk at Vena Solutions. Location: Toronto or London. Role: running operations, managing escalations, improving service Requirements: 5+ years in service desk/IT support leadership, ITSM/ITIL expertise, hands-on experience with ServiceNow or Jira Service Management, strong stakeholder management, KPI-driven and experience managing escalations and major incidents. Category: Information Technology Seniority: Senior Level Tools: ServiceNow, Jira Service Management Commitment: Full Time Workplace: Hybrid Languages: English