About this role
Service Desk Analyst at Ricoh. Location: Warrington, England, United Kingdom. Role: providing support, managing incidents, updating knowledge Requirements: Provide first-line diagnosis, logging and resolution of incidents and service requests; support Active Directory, Microsoft Office, Exchange, Lotus Notes, Citrix and mobile devices; escalate and manage tickets to meet SLAs. Category: Information Technology Seniority: Entry Level Tools: Active Directory, Microsoft Office, Exchange, Lotus Notes, Citrix, ServiceNOW Commitment: Full Time Workplace: Onsite Languages: English