About this role
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Role Description
Help others work towards realizing academic success. Imagine a career where your success is measured by the progress of those you serve: aspiring college students. You can inspire others to realize their academic potential, reach their educational goals and make the most of their abilities with Colorado Technical University.
As a Student Success Coach, you will be the mentor who helps students strive for academic excellence by empowering them to do their best work, overcome challenges, and develop the skills to become lifelong learners. You will work with each student throughout their learning experience to challenge, motivate, support, and encourage them to do more than they may have thought possible.
Support enrollment, student development, and retention services while ensuring a quality learning experience. Manage a group of assigned students and coach each through their degree program. Encourage and support students as they work to develop skills and knowledge for academic success. Provide a trusted environment where students can share their thoughts, aspirations, concerns, and interests. Offer resources to help maximize the success of each student. Be a liaison for students, enabling them to connect with various departments.
Qualifications
Bachelor's degree from an accredited institution of higher learning accredited by an agency recognized by the U.S. Department of Education (or international equivalent) Two or more years of experience in academic/admissions support, customer service, human resources, and/or counseling essential Knowledge of academic policies and procedures Ability to learn technical skills quickly Excellent communication/listening skills, including a pleasant phone manner Strong customer support focus and attention to details
Company Description
For 55 years, Colorado Technical University (CTU) has helped students fit a real-world education into their busy daily lives. With nearly 80 degree programs and concentrations in which students can pursue a variety of degrees at the associate, bachelor's, master's, and doctoral level, CTU provides flexible online classes, accessible through the University's Virtual Campus or the innovative CTU Mobile app. CTU also maintains two ground campus locations in Colorado Springs and Aurora, Colo. With the help of faculty and industry professionals, CTU has awarded over 109,000 degrees to traditional campus and online students since 1965.