About this role
Customer Support Associate at Convera. Location: Pune, Maharashtra, India. Role: handling queries, resolving issues, maintaining records Requirements: Provide multi-channel customer support (chat, email, phone), meet SLAs/KPIs, use CRM/ticketing systems and Microsoft Office, strong English communication, problem solving, and customer-focused mindset. Category: Customer Service Seniority: Entry Level Tools: CRM, ticketing tools, Microsoft Office Commitment: Full Time Workplace: Hybrid Languages: English