About this role
Complaint Transformation Manager at Banglalink. Location: Dhaka, Dhaka, Bangladesh. Role: leading governance, analyzing trends, driving transformation Requirements: 3-5 years CX/complaint/operations experience with ≥2 years in managerial/project leadership; bachelor\u0002s degree; strong analytics, stakeholder influence, project management, and digital transformation experience. Category: Customer Service Seniority: Mid Level Tools: CRM, AI Certifications: ccxp, pmp, prince2, agile, lean six sigma, design thinking, business analysis Commitment: Full Time Workplace: Onsite Languages: English