About this role
Lead Voice of the Customer (all genders) at Urban Sports Club. Location: Berlin, Berlin, Germany. Role: analyzing journeys, leading initiatives, translating feedback Requirements: 3–5 years in Customer Service/Experience with 2+ years people leadership; degree in Business/Communications or related; experience with Zendesk, CX analytics, and AI; strong stakeholder management and presentation skills. Category: Customer Service Seniority: Mid Level Tools: Zendesk Commitment: Full Time Workplace: Hybrid Languages: English