About this role
Senior Service Desk Technician (Phoenix, AZ) at Edelman Financial Engines, LLC. Location: Phoenix, Arizona, United States. Role: providing support, troubleshooting issues, escalating tickets Requirements: 4+ years technical support experience; Windows 11, Microsoft O365, Active Directory, ticketing and endpoint management experience; strong troubleshooting, documentation, and communication skills. Category: Information Technology Seniority: Mid Level Tools: Windows 11, Microsoft Office O365, JIRA, Avanti, Avanti Neurons, OKTA Verify, Active Directory, EntraID, JAMF, Dell, Mac, TCP/IP, DHCP, VPN, Group Policy Certifications: comptia a+, comptia net+, itil foundation Commitment: Full Time Workplace: Hybrid Languages: English