About this role
The SOC Administrator is responsible for supporting the daily operations of the Security Operations Center (SOC), including shift coordination, operational reporting, and security data analysis. This role ensures efficient SOC coverage, accurate reporting, and continuous process improvement.
Key Responsibilities
Shift Management
Create and maintain SOC shift schedulesEnsure proper 24/7 coverage and staffingHandle shift swaps, availability, and on-call coordinationMonitor workload distribution across analystsData Analysis & Reporting
Analyze security incidents and alert trendsProduce daily, weekly, and monthly SOC reportsTrack key metrics (SLAs, MTTR, alert volumes, false positives)Build dashboards for operational visibilitySOC Operations Support
Maintain SOC documentation and proceduresImprove SOC workflows and automation opportunitiesCoordinate with incident response and threat intelligence teams Process Improvement
Identify operational bottlenecksRecommend improvements in scheduling and reportingSupport maturity initiatives (KPIs, SOC optimization) Qualifications
BSc with minimum IT background knowledgeAbility to analyze operational data and generate insightsWorkforce Management experience will be considered a plusStrong coordination and scheduling skillsTeam-oriented with strong collaboration skillsComfortable working with reporting tools and dashboardsClear communication and structured thinkingGood knowledge of MS Office toolsFamiliarity with Power BI will be considered a plusExcellent verbal and written communication skills, both in English and Greek language Benefits
Professional development opportunities and certificationsFlexible work schedule and semi-remote work optionsCollaborative and innovative work environment