About this role
Netsimco, a Saalex Company is seeking a motivated and detail-oriented Computer Systems Analyst I to join our on-site team in Newport, RI. This role provides first-level technical assistance to end-users, supporting desktops, laptops, mobile devices, and general network access issues. The ideal candidate must have strong communication skills, a customer-service mindset, and hold an active CompTIA Security+ certification. This is a great opportunity for someone looking to grow their IT career in a structured and secure technical environment.
Position Type: Full-Time
Salary: $50k-$55k annually (depending upon experience)
Work Location: Full-Time onsite
Work Schedule: 8am-4:30pm five days per week
Key Responsibilities:
Provide on-site technical support for end-users experiencing hardware, software, and connectivity issues.Respond to and resolve trouble calls in a timely and professional manner.Set up, configure, and maintain workstations, printers, and other peripheral equipment.Assist with password resets, user account support, and system access issues.Document all support activities and contribute to technical documentation and user guides.Escalate more complex issues to Tier 2/3 support teams as necessary.Follow IT policies, security procedures, and organizational protocols.Maintain a clean, organized, and secure workspace and equipment are area.Other duties as assigned.
Working Conditions:
100% on-site position (no telework).Standard business hours; some flexibility or extended support may be needed based on mission.Must be able to lift and move equipment (up to 30 lbs) as needed.Work performed in a secured, professional office or data center environment.
Requirements
Required:
Active CompTIA Security+ certification (required).Basic knowledge of Windows OS, Microsoft Office Suite, and networking fundamentals.Strong problem-solving and communication skills.Ability to work independently and collaboratively in a team environment.
Desired:
Familiarity with Active Directory, Exchange/Office 365, and remote access tools.Previous exposure to DoD, defense, or secure IT environments.Additional IT certifications (CompTIA A+, Network+, ITIL).
Security Clearance:
Must be eligible to obtain a secret clearance. Requirements to obtain a clearance include US Citizenship, security investigation, etc.
Education:
High school diploma or equivalent (Associate’s or Bachelor’s degree in IT preferred)Benefits
Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k, IRA)Life Insurance (Basic, Voluntary & AD&D)Paid Time Off (Vacation, Sick & Public Holidays)Short Term & Long Term DisabilityTraining & DevelopmentWellness ResourcesStock Option Plan