About this role
Job Title: Amazon Operations Manager Job Type: Full-time / Remote Work Hours: US Working Hours
Job Overview:Our client is hiring an Amazon Operations Manager to lead end-to-end operational execution across all Amazon marketplaces in the U.S. and internationally during the next phase of growth. In this role, you will drive impact across a global, omnichannel business by owning inventory availability, logistics, fulfillment efficiency, reimbursement recovery, and operational issue resolution while contributing to scalable operational excellence across product categories, regions, and sales/marketing channels.
All roles are global and omnichannel, driving accountability across product categories, regions, and sales/marketing channels.
Responsibilities:Inventory & Supply Chain Operations
Create, manage, and optimize FBA and FBM shipment plans across all marketplaces Partner with planning team to forecast inventory needs to prevent out-of-stocks and overstock situations Monitor inventory performance metrics including sell-through, weeks of cover, and inbound performance Manage aged, excess, stranded, and unsellable inventory Optimize inventory placement and replenishment strategies Logistics, 3PL & Freight Management
Partner with domestic and international 3PLs for kitting, labeling, prep, and storage Coordinate inbound freight (LTL, FTL, ocean, air) Ensure compliance with Amazon FBA prep and labeling requirements Track inbound shipments and resolve discrepancies Support customs, duties, and cross-border fulfillment Operational Auditing & Issue Resolution
Audit inbound discrepancies, packaging issues, fee inaccuracies, and FC errors Partner with internal teams to resolve root causes Proactively flag operational risks Document issues and drive corrective actions Amazon Seller Central Operations
Manage reimbursements for lost, damaged, or mis-received inventory Audit FBA fees and storage charges Resolve stranded inventory caused by operational issues Manage and escalate Seller Central cases [for Ops / Fulfillment related issues] Monitor account health metrics Global Marketplace Operations
Support operations across all global Amazon marketplaces Manage region-specific operational requirements Coordinate cross-marketplace inventory transfers [when Planning decides to transfer] Support operational readiness for new marketplace launches Reporting & Process Improvement
Build dashboards for inventory health and reimbursements Identify cost leakage and inefficiencies Develop SOPs for operational workflows Cross-Functional Collaboration
Partner with supply chain, product, packaging, finance, and marketing teams Align inventory with promotions and demand spikesRequirements
Must-Have:
7+ years Amazon Seller Central experience (3P) Strong FBA/FBM and inventory management expertise Experience with 3PLs and freight partners Advanced Excel skills Multi-marketplace experience Nice-to-Have:
International Amazon marketplace experience ERP and inventory tools knowledge (bonus for NetSuite experience) Amazon global fulfillment programs experience