About this role
We're looking for an Inside Sales Specialist to join Lemonade's first of its kind sales team as a genuine brand ambassador. You'll help customers discover how our products can protect what matters most to them, without the usual insurance sales pushiness.
This isn't about hitting people with hard pitches. You'll take a consultative approach, educate customers about their options, and make sure they get coverage that actually fits their lives.
We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.
In this role you’ll
Provide surprisingly delightful customer service while selling Car, Home, and other insurance products
Use phone and email to adapt your support style to each customer's unique needs
Take a consultative approach that lets your personality shine through
Simplify insurance jargon and help customers understand their protection options
Be a genuine Lemonade brand ambassador who speaks to our values and app experience
Optimize your time across callbacks, emails, and various assigned tasks
Set customers up for long-term success, never coming off as pushy or one size fits all
What you'll need
1-2 years of sales experience a MUST
P&C insurance license a MUST
Ability to multitask efficiently across phone, email, and chat channels
Superb verbal and written communication skills with natural empathy
Great sense of humor and adaptability when working with different customers
Excellent time management and self sufficiency
Commitment to meeting key performance metrics while maintaining quality work
Passion for delivering incredible customer experiences
Coachable mindset with openness to try new approaches
Love for supporting teammates and collaborating effectively
Responsiveness to updates and communication in Slack channels
Meeting all minimum thresholds for Key Metrics in our role (Internal Candidates only)
Ability to work in a remote environment
At Lemonade we welcome candidates who are enthusiastic about learning and adapting to the exciting world of technology and AI, as a commitment to ongoing growth in this field is a fundamental part of our culture
*Please note that we are unable to sponsor applicants for work visas
*Unfortunately, we cannot consider applicants from these states: Colorado, California, Montana, Hawaii, Alaska, New Mexico and Puerto Rico.
The hourly rate for this position is $26.44-$27.64 hourly, plus a sales bonus, equity + benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Speak to your recruiter to hear more about the specific pay range for your preferred location.
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