About this role
Your career is an investment that grows over time!
Wealthsimple is on a mission to help everyone achieve financial freedom by reimagining what it means to manage your money. Using smart technology, we take financial services that are often confusing, opaque and expensive and make them transparent and low-cost for everyone. We’re the largest fintech company in Canada, with over 3+ million users who trust us with more than $100 billion in assets.
Our teams ship often and make an impact with groundbreaking ideas. We're looking for talented people who keep it simple and value collaboration and humility as we continue to create inclusive and high-performing teams where people can be inspired to do their best work.
Operations @ Wealthsimple
We have a high-performing IT Operations team, one that is offering the critical daily support we all need. They’re looking for a talented new person, someone who can help keep the desktop/mobile fleet well-oiled and provide any necessary related services. The successful candidate will work closely with the IT team, as the additional tech support hero/heroine that Wealthsimplers deserve. Their focus will be on expanding our mobile device lineup, maintaining our technical standards and AV systems within our offices, as well as helping serve WS’s laptop fleet of Mac’s and PC’s. This role offers the right person the opportunity to help guide Wealthsimple's IT division in its mission to make our lives better, and simpler!
In this role, you will have the opportunity to:
Maintain, troubleshoot, and inventory Wealthsimple's fleet of Mac’s, Mobile Devices, PC’s and office equipment while providing Wealthsimplers with top-notch technical and moral support, escalating when necessary
Schedule and perform preventative maintenance, firmware and software upgrades. Help to develop and maintain technical documentation and processes
Proactively identify opportunities to make things better. Suggest improvements and deploy new technologies to support Wealthsimple's rapid growth
Use a ticketing system for tracking issues, troubleshooting, user support and internal communications
Work with a dynamic team where roles are fluid but goals are unified. Expect to learn skills beyond the role, and continuously improve your craft
Build relationships and trust both with the immediate team as well as our internal customers
We are looking for someone who:
Has exceptional communication skills coupled with the ability to communicate effectively to both technical and non-technical folks
Plans, organizes, and schedules in an efficient, productive manner
Adjusts quickly to changing priorities and copes effectively with complexity and change
Has a passion for the setup, deployment and maintenance of computers and other hardware for our end-users
Is eager to teach and learn from your team. We value making each other successful!
Is willing to find solutions to problems you've never seen before and distill complex problems into simple solutions
Is available to work minimum 3 days onsite at our Toronto office
Skills we are looking for:
Expert-level knowledge of iOS and Android with a minimum of 2+ years of prior experience
Comprehension of productivity suites such as Google Workspace or Microsoft 365
Experience with SaaS technologies (e.g. Jira, Slack, 1Password, Adobe,etc...)
Experience working with a ticketing system (e.g Jira Service Desk)
Familiar with A/V and remote presence technologies, both hardware and software (e.g. Zoom VC, Google Meet)
Comfortable troubleshooting the occasional PC
Nice to have:
Experience in workflow design and automation (eg. Okta Workflows, Workato)
Familiar with basic networking concepts such as DNS, DHCP, and TCP/IP
Knowledge of AV industry standards, manufacturers and technologies
Experience working with a Device Management [MDM] platform (e.g .Jamf, Intune )
Familiar with managing an Identity Provider [IdP] platform (e.g. Okta or Google)
Why Wealthsimple?
🤑 Competitive salary with top-tier health benefits and life insurance
📈 Retirement savings matching plan using Wealthsimple for Business
🌴 20 vacation days per year and unlimited sick and mental health days
📚 Up to $1,500 per year towards wellness and professional development budgets respectively
🛫 90 days away program: Employees can work internationally in eligible countries for up to 90 days per calendar year
🌎 A wide variety of peer and company-led Employee Resource Groups (ie. Rainbow, Women of Wealthsimple, Black @ WS)
💖 Allocated number of Wellness Days that can be scheduled over the course of the year!
We’re a remote-first team, with over 1,000 employees coast to coast in North America. Be a part of our Canadian success story and help shape the financial future of millions — join us!
Read our Culture Manual and learn more about how we work.
Technology & Innovation at Wealthsimple
We believe the future belongs to those who innovate boldly. At Wealthsimple, every team member is expected to lean into new technologies, including AI, and tooling to rethink how we work, solve problems faster, and create even greater value. We're looking for people who are not just comfortable with change but energized by it. Our commitment is to build a company that evolves at the pace of the world around us, and we want you to help lead that future.
DEI Statement
At Wealthsimple, we are building products for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Accessibility Statement
Wealthsimple provides an accessible candidate experience. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs.