About this role
SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America’s leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Repair. www.sun-source.com Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource! We offer a variety of opportunities and strive to reward our employees for their commitment. Our associates are what makes us special and sets us apart from our competitors. If you have a desire to learn in a dynamic and diverse work environment that champions growth and development, we would love to hear from you! Based in Tucker, GA the primary responsibility of the Customer Service Manager/Team Leader is to insure the operation runs smoothly, and for guiding and directing the daily activities of 4 customer service reps. You will be responsible for your own accounts and for handling sales and inbound calls with the team as you drive toward these critical objectives: - Maximize customer satisfaction by ensuring that the customer service team provides outstanding customer service.- Maximize contribution margins at the customer accounts serviced.- Ensure smooth day-to-day operation of the customer service department.- Manage annual departmental expenses within approved budget. Why You'll Love Working for Us: - Industry competitive compensation plan- Medical, dental and 401(k)- We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow! What We Need from You: - Minimum 2 year business or technical degree or a combination of formal training and experience. Bachelors degree is preferred.- 3+ years customer service experience, a successful track record of handling all types of customer accounts in a manufacturing and distribution environment. A thorough understanding of the processes and detail of the customer service function.- 2+ years experience managing as a supervisor or working in a lead position is desirable. Experience in the fluid power industry desired.- Excellent verbal and written communication skills.- Demonstrated critical thinking, problem-solving, and decision-making skills- Proficient in the use of computers, MS Office products, and ability to learn order entry and CRM software.- Must have the ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate those opportunities to outside sales.