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Client services representative _ Eurofins Environment Testing Canada @ Eurofins

Ottawa, ON, caOnsiteFull-timePosted 100 days ago

Opens on smartrecruiters

About this role

Under the supervision of the Client Services Team Leader this position is responsible for entering client and sample information into LIMS, preparing supplies and bottles requests for clients, and ensuring that projects are processed quickly and delivered on time to operations.

Receiving samples from clients at the counter directly or by courier deliverySorting samples and coolers and making note of any deficienciesUsing the Laboratory Information Management System (LIMS) to log-in the samples and generate labelsPreparing soils samples and rush projects to be processed by operationsForwarding feedback from clients and to the appropriate Project Manager.Discussing the project with the client to ensure clarity of the requirements, if necessary.Placing samples in the appropriate areas of the laboratory.Preparing bottles for client pick-up or shipping.Preparing samples for subcontracting as required.Various administrative duties (filing, faxing, mailing) as required.Other related duties as assigned.Note this is a Scientific admin role and no analytical testing is carried out

Good understanding of IT and PC applications and software (Excel, Word, PowerPoint,etc.)Good communication skills, work effectively and efficientlyKnowledge of environmental samples considered an assetSelf-starter, ambitious and energeticLaboratory experience considered an assetStrong organizational skillsExcellent telephone and people skillsLifting heavy coolers is a requirement up to 50 Lbs.Education

High School Diploma.University Degree or a College Diploma in a related field is an asset.Qualifications

At least 1 year of experience in a client services environment, preferably in a laboratory environment. Permanent position

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsabilities and qualifications required of employees assigned to this job.

Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca.

As a Eurofins employee, you will become part of a company that has received international recognition as a great place to work. To learn more about Eurofins, please explore our website at www.eurofins.ca

Please note that only applicants selected for an interview will be contacted.

This posting is supported by AI technology to assist in screening candidates and resumes.

This posting is for a replacement as the current employee is moving into a new position and the successful candidate will start as soon as possible.

Disclaimer: Salary information posted on sites other than the official careers page does not reflect the organization’s compensation and may represent estimated ranges provided by third-party job boards.

NO AGENCIES, CALLS OR EMAILS PLEASE

Skills

Commercial & Customer CareCustomer ServiceAssociateBiotechnology

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