About this role
The specialist’s focus within the ‘Store Tech Procurement Team’ will revolve around order administration and franchisee relationship management. The specialist will also be partnering with internal teams, such as the New Store Opening team and Team USA to ensure that those team’s technology procurement needs are met. The specialist will provide best-in-class customer service as they process orders and respond to customer inquiries.
RESPONSIBILITIES AND DUTIES
(60%) Order Processing
Review orders and release them as the first gate in the order process flowManage emergency order requests, determine priority, and expedite as necessaryResponsible for all system & documentation-related items associated with each order transactionContact assigned franchisees as necessary for order clarificationsInform customers of any current product issues or notifications(35%) Customer Relationship Management
Resolve customer inquiries related to order status, billings, service, and productsManage RMA requests, ensuring the return process flow is completed to closurePartner with Internal teams, such as the NSO team & Team USA IT, to assist with their technology procurement needs(5%) Vendor Relationship Management
Partner with Domino’s technology procurement partner to ensure best in class procurement for our customersResolve any vendor related issues resulting in delivery delays, escalating as needed to ensure resolution to all issuesAct as primary contact for assigned OEM vendors, managing product life-cycles, availability, and innovation opportunities Bachelor’s degree in Business preferredMinimum of 3 year customer service experienceVendor experience preferredAbility to multitask in a fast-paced environmentAbility to prioritize and execute based on business needDedicated to customer satisfactionOrganization and time management skills requiredExcellent communication skills & computer proficiencyProficiency in Microsoft Office Suite Hybrid position requiring weekly onsite work Monday through Thursday in our Ann Arbor office.