About this role
Overview
At the University of Sheffield, we are committed to providing an outstanding student experience. As a Student Support Manager, you will play a crucial role in helping students transition efficiently from home to university life. You'll have the opportunity to build and manage self-supporting communities of students, crafting a positive and inclusive environment where everyone can succeed.
Responsibilities
Manage and develop a team of student staff (Residence Life Mentors) to ensure the delivery of a flawless support system. Collaborate with Student Conduct Officers and Student Engagement & Development Coordinators to assist Residence Life Managers and the Head of Residence Life to build living-learning communities that promote student wellbeing, engagement and development. Provide an outstanding welfare service to students, ensuring their well-being and success. Respond to student concerns and work collaboratively to maintain a safe and respectful living environment. Plan and implement initiatives that improve the student experience and foster a sense of community.
Requirements
A degree-level education. Proven experience working with young adults, ideally in a residential setting, and preferably within Higher Education. Demonstrated ability to supervise or manage staff effectively. Excellent organisational, communication, and interpersonal skills. Strong team-building capabilities and the confidence to manage various situations with initiative.