About this role
Title SDR Operations Manager Desired Location London / Amsterdam
Hybrid / Remote
The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners to help them grow.
Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.
At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!
Your mission As a Marketing Automations Specialist, reporting into the Director of Marketing operations, you will be the backbone of our marketing operations, ensuring that our HubSpot CRM platform is operating at peak performance. Your mission is to optimize our marketing workflows, lead management processes, and campaign effectiveness through expert administration and innovative use of systems. By doing so, you will empower our marketing and sales teams to achieve their goals with precision and efficiency.
You’ll join an already high-performing, ambitious team and help shape the next chapter of our SDR practice as we expand globally. If you thrive in fast-paced environments, love building pipeline, and want to grow alongside exceptional talent, we’d love to hear from you.
Responsibilities
Administer and maintain key SDR operational tools; including Salesforce, Gong, Clay, and Nooks to ensure data integrity, seamless integrations, and optimal performanceCreate, update, and optimize SDR workflows, lead scoring models, sequencing logic, and automation processes to enhance prospecting efficiency and conversionDevelop and manage lead enrichment, routing, and segmentation processes, ensuring SDRs receive high‑quality, actionable prospect data aligned with campaign and pipeline goalsCollaborate closely with Marketing, ABM, Events, and Content teams to streamline lead handoff, improve funnel hygiene, and ensure consistent end‑to‑end prospect experienceIdentify and implement SDR process improvements across systems, outreach workflows, and reporting to drive higher productivity and operational scalabilityMonitor and report on SDR performance metrics, tool utilization, pipeline contribution, and workflow effectiveness to support data‑driven decision‑makingPartner with SDR leadership to ensure lead data, insights, call intelligence, and activity metrics from Gong, Clay, Nooks, and Salesforce are accurately captured, analysed, and leveragedProvide training, onboarding, and ongoing enablement to SDRs and Marketing team members on best practices across Salesforce, Gong, Nooks, Clay, and related operational processesServe as the primary point of contact for SDR‑related tooling issues, system improvements, troubleshooting, and cross‑team operational alignmentRequirements
Basic familiarity with core SDR tools such as Salesforce, Gong, Clay, or Nooks, with a strong willingness to develop deeper expertiseUnderstanding of SDR workflows, sequencing, and lead management fundamentals, with interest in learning how to optimise these processesSome exposure to data enrichment, segmentation, or prospecting tools, or eagerness to learn how they support SDR efficiencyAbility to work collaboratively with SDRs, Marketing, and cross‑functional teams to support smooth lead flow and handoffsCurious, analytical mindset with the ability to learn how to interpret performance metrics and identify areas for improvementClear and confident communication skills, with the desire to grow into providing support, training, or documentation as neededProactive approach to problem‑solving and enthusiasm for learning new systems, workflows, and best practices in SDR OperationsBenefits
Private Medical InsuranceEmployee Assistance Programme (EAP)Matched Pensions Plan up to 5%Income protection25 days annual leaveEnhanced parental leave
Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you