About this role
Aspire Software is looking for an Integration Specialist - to join our team in Lebanon.
Here is a little window into our company: Aspire Software operates and manages wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.
About the Role
We are seeking a Platform Support & Integrations Engineer to join our Professional Services and Support organization. This role focuses on solving complex technical issues, supporting enterprise integrations, and ensuring the reliable operation of our commerce and integration platforms.
This engineer operates as a Tier 3 technical escalation point, partnering with Support, Professional Services, Engineering, and customer IT teams to diagnose production issues, implement integrations, and guide advanced platform configuration.
The ideal candidate combines strong troubleshooting ability, systems thinking, and integration expertise while embracing modern AI-assisted tools and automation to improve operational efficiency.
Key Responsibilities – Advanced Technical Support (Tier 3)Serve as the escalation point for complex technical issues that cannot be resolved by Tier 1 or Tier 2.Investigate and resolve issues involving: Order transmission failures Checkout and order workflow issues Vendor-specific processing errors Authentication and SSO failures Integration connectivity problems Data synchronization discrepanciesPerform root cause analysis across application, integration, and infrastructure layers.Analyze logs, API traffic, system telemetry, and integration payloads to diagnose issues.Document solutions and troubleshooting procedures to improve internal knowledge and reduce repeat incidents.Mentor Tier 1 and Tier 2 support staff on advanced troubleshooting techniques.Integration Design & TroubleshootingDesign, implement, and support integrations between our platform and external enterprise systems.Support integrations involving: ERP systems (Dynamics 365, Oracle, Ariba, Coupa) Punchout commerce integrations cXML order transmission workflows Vendor APIs and external service endpoints Product, inventory, and order data feedsDebug and validate XML and JSON payloads across systems.Coordinate with customer IT teams and third‑party vendors to ensure successful integration implementations.Data Synchronization & ReportingSupport cross-system data flows including product catalogs, inventory updates, order transmissions, user provisioning, and reporting datasets.Investigate and resolve data discrepancies such as missing orders, incorrect inventory, or delayed synchronization.Use SQL or similar tools to validate and reconcile records across systems.Support scheduled jobs, batch processes, and ETL-style workflows.Identity & AuthenticationConfigure and troubleshoot enterprise authentication systems including SAML-based Single Sign-On (SSO) and identity provider integrations (Azure AD, Okta, ADFS).Support configuration of identity claims and attribute mapping, role and group mappings, metadata exchange, and certificate management.Assist with authentication-related escalations and access control troubleshooting.APIs, Automation & Technical ToolingUse APIs and developer tools to diagnose integration and platform issues.Work with tools such as Postman, curl, and browser developer tools.Debug REST and SOAP APIs and analyze structured data including XML and JSON.Develop scripts or automation to support diagnostics, integration testing, and operational tasks.AI-Assisted Operations & AutomationLeverage AI tools and automation to accelerate troubleshooting and improve operational efficiency.Use AI to assist with: - Log analysis and pattern detection - Incident investigation - Generating diagnostic scripts - Identifying recurring system issuesIdentify opportunities where AI and automation can reduce manual troubleshooting and improve system observability.Client Collaboration & CommunicationWork directly with customer technical teams during escalations and integration projects.Translate technical findings into clear explanations for non-technical stakeholders.Collaborate cross-functionally with Support, Professional Services, Engineering, and Customer IT teams.Create documentation, runbooks, and troubleshooting guides to improve internal knowledge sharing.Requirements
2–5+ years of experience in enterprise application support, systems integration, or technical consultingStrong troubleshooting and root cause analysis skillsExperience supporting multi-system integrationsFamiliarity with Linux operating systems (navigation, file handling, basic troubleshooting)Experience with Python and/or Bash scripting for automation or diagnosticsExperience debugging API integrations and XML/JSON payloadsFamiliarity with SQL and data validation techniquesExperience using API testing tools such as Postman or curlStrong communication skills working with technical and non-technical stakeholdersPreferred ExperienceExperience with Java or JVM-based technologiesPunchout and cXML integrationsERP integrations (Dynamics 365, Oracle, Ariba, Coupa)Commerce platform administration and order lifecycle systemsIntegration platforms or middlewareLinux environments and scriptingLog monitoring and observability toolsAI & Automation MindsetCandidates should be comfortable using AI tools as part of their daily workflow to analyze problems, generate solutions, and improve operational efficiency.Preferred experience includes automation of operational workflows, AI-assisted troubleshooting, and exploring opportunities for AI-driven monitoring and diagnostics.Core TraitsAnalytical and systems-thinking mindsetOwnership of complex cross-system problemsStrong troubleshooting disciplineClear technical communicationCuriosity and continuous learningAbility to mentor and guide other support engineers