About this role
Director and Head of Project Management, Deliveroo HOP ItalyJoin us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial and New Verticals teams sit at the center of Deliveroo’s marketplace—shaping how we serve grocers and retail partners worldwide. If you are a seasoned leader who thrives on building nationwide infrastructure and navigating complex commercial landscapes, this is the role for you.
We’re looking for a Director and Head of Project Management for Deliveroo HOP Italy. This is a Dirigente-level position reporting directly to the General Manager. You will be the primary architect of our dark store network in Italy, owning the P&L and leading the commercial strategy for one of our most critical global growth pillars.
What You’ll Be DoingYou will lead a cross-functional team, acting as the strategic bridge between our London HQ and local Italian operations. You will be responsible for the full lifecycle of Deliveroo HOP in Italy, from real estate acquisition to commercial profitability.
Commercial P&L Ownership: Lead high-level negotiations and take full responsibility for the financial delivery of HOP Italy, managing the annual plan and weekly performance targets.
Strategic Infrastructure: Build and scale our dark store network across Italy, navigating local regulatory landscapes and municipality requirements.
HOP Evangelist: Represent the Italian business in global forums to secure the resources and support needed to deliver on local expansion goals.
Team Leadership & Mentorship: Grow and lead a high-performing team, including Trade Marketing and Vendor Managers, fostering a culture of ownership and data-led decision-making.
Cross-Functional Partnership: Coordinate with Supply Chain, Marketing, and Real Estate teams to ensure the seamless rollout of localized grocery solutions.
Operational Excellence: Oversee the nationwide infrastructure project, ensuring all launches are delivered on time, within budget, and aligned with our global strategy.
Who You AreWe are looking for a "Strategic Operator" with a deep understanding of the Italian market:
Senior Leadership: 10+ years of experience in high-growth environments (Food Delivery, Retail, or Logistics) with at least 5 years in a Dirigente or senior leadership role.
Expansion Expertise: A proven track record of scaling physical infrastructure or complex operations across Italy.
Expert Negotiator: Ability to navigate the nuances of the Italian business landscape and build lasting relationships with third-party partners and local authorities.
Data-Driven & Decisive: You use rigorous analysis to solve problems but possess the "gut instinct" to move quickly in a competitive market.
Linguistic Versatility: Native-level fluency in Italian and professional proficiency in English are essential.
Why Join Us?At Deliveroo, you’ll do work that matters, solving real-world problems in a marketplace that’s constantly evolving. Working here you can expect to:
🔧 Build the Future: Play a founding role in the "future of food" by bringing rapid grocery delivery to Italian doorsteps.
🌱 Autonomy & Impact: Operate with the autonomy of a business owner within the framework of a global tech leader.
🧠 Professional Growth: Manage complex, nationwide projects that define the retail landscape in Italy.
Diversity, Equity and InclusionAt Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the diverse communities we serve.
According to our latest 2024 UK & Global Diversity data, our commitment to representation is reflected in our demographics:
Ethnic Diversity: In our corporate hubs, 38.2% of employees are from ethnic minority backgrounds, including 19.4% Asian, 7.1% Black, and 5.8% Mixed Ethnic backgrounds.
Gender: 44.1% of our global workforce identify as women.
Senior Leadership: We are actively pursuing a global target to reach 40% women in senior leadership (Dirigente and above) roles.
We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require reasonable adjustments during the hiring process, please let us know.