About this role
Gopuff is seeking a Site Manager to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Manager role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates overseeing the facility’s operations as well as a team of independent Driver Partners. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.
Qualifications - 3+ years of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.- Retail, grocery, military, restaurant or equivalent experience- Bachelor’s degree, preferred - Strong written and verbal communication skills- Strong skills with conflict resolution- Strong skills with team development and engagement- Proficiency in computer usage, email, and Google Suite- Ability to lead in an ever-changing environment- Proven track record of being a change agent with improving processes and efficiencies- Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business- Ability to stand, bend, reach and walk during shifts- Ability to lift up to 49 pounds
Responsibilities - Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems- Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.- Training and coaching associates in the facility to work safely while following all standard work and processes.- Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved- Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports- Implementing and monitoring Safety and Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews- Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records- Create and implement plans to improve the safety, culture and financial performance of the facility