About this role
<h3><strong>We are Bertrandt.</strong></h3> <p>An independent, international engineering service provider with decades of expertise. With cross-industry know-how and a comprehensive understanding of systems and products, we create technological solutions across the entire value chain. We focus on the trending topics of digitalization, e-mobility, and autonomous systems, primarily for the automotive, aerospace, defense, and mechanical engineering industries, consistently enabling the development of tailor-made solutions. Our goal: to accelerate technological progress and make a meaningful contribution to a sustainable future. We work toward this every day - with approximately 12,000 employees at over 50 locations worldwide.</p><div> <p style="margin:0.0in 0.0in 7.5pt;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="margin:0.0in 0.0in 7.5pt;background-color:white;font-size:12.0pt;font-family:'Times New Roman', serif"><strong><span style="color:black">What to expect:</span></strong></p> </div> <div><span style="font-family:'times new roman', times, sans-serif">Reviews incoming support requests and determines suitable solutions.</span></div> <div><span style="font-family:'times new roman', times, sans-serif">Use available information and technical expertise.</span></div> <div><span style="font-family:'times new roman', times, sans-serif">Escalates issues that cannot be resolved at Level 1 to higher technical teams (in line with established escalation procedures).</span></div> <div><span style="font-family:'times new roman', times, sans-serif">Monitors and manages support requests throughout their entire lifecycle.</span></div> <div><span style="font-family:'times new roman', times, sans-serif">Ensuring timely resolution and proper closure.</span></div> <div><span style="font-family:'times new roman', times, sans-serif">Immediately informs the manager of any incidents identified during request handling.</span></div> <div><span style="font-family:'times new roman', times, sans-serif">Assumes responsibility for colleagues’ support requests during absences to maintain business continuity.</span></div> <div><span style="font-family:'times new roman', times, sans-serif">Translates support requests or related documentation when requested by the manager.</span></div> <div><span style="font-family:'times new roman', times, sans-serif">Ensures all tasks are carried out in compliance with internal procedures and work instructions.</span></div> <div><span style="font-family:'times new roman', times, sans-serif">Manages support requests with consideration for warranty cost impact and recommends part replacements when required.</span></div> <div><span style="font-family:'times new roman', times, sans-serif">Suggests the creation or improvement of knowledge base articles and databases to support continuous process enhancement.</span></div> <div><span style="font-family:'times new roman', times, sans-serif">Adheres to and supports the customer’s quality management system requirements.</span></div> <div> </div> <div> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-family:'times new roman', times, sans-serif"><strong><span style="color:black">What you bring along:</span></strong></span></p> <p style="margin:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> <p style="color:black;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'times new roman', times, sans-serif">We are looking for an Engineer or Technician who contributes to the overall success of techline perimeter.</span></p> </div> <div><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Technical degree, preferably in automotive, mechanical, or electrical/electronics engineering.</span></div> <div><span style="font-family:'times new roman', times, sans-serif;font-size:12.0pt">Prior experience working in the automotive industry.</span></div> <div><span style="font-family:'times new roman', times, sans-serif">Solid knowledge of vehicle systems and diagnostic processes.</span></div> <div> <p style="color:black;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'times new roman', times, sans-serif">We look for a team member with strong communication and teamwork skills.</span></p> <p style="color:black;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"><span style="font-size:12.0pt;font-family:'times new roman', times, sans-serif">Good French and English skills are necessary.</span></p> <p style="color:black;background-color:white;margin-top:0.0in;margin-right:0.0in;margin-bottom:0.0in;font-size:12.0pt;font-family:'Times New Roman', serif"> </p> </div><p>At Bertrandt, we place great importance on equal treatment and equal opportunity. Our hiring decisions are based on the experience and skills of the applicants. People with severe disabilities or those deemed equivalent under SGB IX are warmly welcomed and will be given preference in hiring if equally qualified.</p> <p>Are you interested?</p> <p>We look forward to receiving your application!</p>