About this role
<p><span style="font-size:12.0pt"><strong>Key Responsibilities:</strong></span></p> <p> </p> <ul type="disc"> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Manage and resolve dealer technical support tickets via the online warranty/technical portal, providing repair strategies;</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Conduct advanced diagnostic activities: DTC reading, guided functions, coding/parametrization, ECU software updates;</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Perform vehicle diagnostic testing and road tests to reproduce malfunctions and collect data;</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Participate in daily technical alignment meetings with the internal engineering team.</span></li> </ul> <p> </p> <p><span style="font-size:12.0pt"><strong>Requirements:</strong></span></p> <p> </p> <ul type="disc"> <li style="font-size:12.0pt"><span style="font-size:12.0pt">1+ years in automotive diagnostics/after‑sales/R&D;</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Expertise across Body, Paint, Powertrain, Chassis, Electronics;</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Fluent Italian & English;</span></li> <li style="font-size:12.0pt"><span style="font-size:12.0pt">Availability for international travel when required.</span></li> </ul> <p style="font-size:12.0pt"> </p> <p style="font-size:12.0pt"> </p> <p style="font-size:12.0pt"><span style="font-size:12.0pt"><strong>Salary range</strong>:</span></p> <p style="font-size:12.0pt"> </p> <p style="font-size:12.0pt"><span style="font-size:12.0pt">30.000€ - 45.000€ gross per year</span></p><p><span style="font-size:12.0pt">As a leading technology partner in the automotive, aerospace and mechanical engineering sectors, Bertrandt focuses on the trends of digitalization, autonomous systems, connectivity and electric mobility. With our almost 50 years of cross-sector experience, our global presence and our expert organization, we help to shape the future and implement innovative projects for our customers. Our strengths are our many years of experience in transformation processes, our ability to see projects from a holistic perspective – from the initial idea to start of production and after sales – and the speed at which we can scale up projects. Around 13.000 employees at more than 50 sites worldwide are committed to addressing the challenges faced by our customers. </span></p> <p><strong><span style="font-size:10.0pt"><em>Bertrandt guarantees (in accordance with Legislative Decree 198/2006, Legislative Decree 215/2003 and Legislative Decree 216/2003) equal access to employment for all candidates and are committed to fostering respect for diversity and inclusion in the workplace.</em></span></strong></p>