About this role
<h3><b>Why join us?</b></h3> <p> </p> <p>As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience.</p> <p> </p> <p>Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.</p> <p> </p> <h3><b>Bombardier’s Benefits Program</b></h3> <p> </p> <p>With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: </p> <ul> <li>Insurance plans <ul> <li><em>Dental, medical, life insurance, disability, and more </em></li> </ul> </li> <li>Competitive base salary </li> <li>Retirement savings plan </li> <li>Employee Assistance Program </li> <li>Tele Health Program </li> </ul> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H3 style="margin:0.0px"><b>What are your contributions to the team?</b></H3> </div><div><p><br> • Lead an experienced team of project managers and analysts driving strategy & performance for the Customer Facing activities, i.e., Delivery, Sales Support & Flight Operations.<br> • Have an in-depth knowledge of the value chain across the organization to maintain and improve Customer Facing & Flight Operations performance & efficiency.<br> • Collaborate with Sales Support, Delivery & Flight Operations teams, and stakeholders to creatively solve problems and brainstorm out of the box solutions while keeping the customer needs in the forefront.<br> • Oversee performance for Customer Facing team including KPI management, special projects execution & business management of customer activities from Sales up to Entry into Service.<br> • Develop strategic business initiatives to improve the overall customer experience by promoting Bombardier products and services.<br> • Optimize the use of available resources to ensure project execution and quality of the deliverables.<br> • Manage a complex financial budget structure and headcount; report accurate and timely period cost captions performance.<br> • Oversee weekly performance & strategy reviews, including internal executive reviews.<br> • Interface with Contracts to identify any key risks that could impede customer deliveries.<br> </p> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H3 style="margin:0.0px"><b>How to thrive in this role?</b></H3> </div><div><p>• You have 10-15 years of experience in Aviation management leading a group of high performing employees.<br> • You hold a university degree in Engineering, Business, or other related field or equivalent work experience.<br> • You are a team player and can easily network to get support across the organization from various functions.<br> • You have good organization skills, including but not limited to prioritizing, scheduling, time management, and developing new business meeting deadlines.<br> • You have good decision-making skills; you can assess all the facts, understand the company's current state and goal state, and choose the best course of action.<br> • You have strong project management abilities, as well as solid financial base & in-depth knowledge business finance and reporting.<br> • You are strong in managing change across different functions and while having the ability to foster trust.<br> • You have exceptional communication skills; can communicate at all levels of the organization from shop floor to board room level. You are equally able to communicate to all levels within the customer representative organization.<br> • You have a strong customer-oriented mindset and use it to influence the business.<br> • You have prior experience working with Customers and other departments inside a large corporation.<br> • You are fluent in both French & English (written and spoken).</p> </div></div></div><p>Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.</p> <p> </p> <p><b>Now that you can see yourself in this role, apply and join the Bombardier family!</b></p> <p> </p> <p>Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.</p> <p> </p> <p> </p> <p><b>Job</b> Manager, Customer Facing Team</p> <p><b>Primary Location</b> Completion Center</p> <p><b>Organization </b>Aerospace Canada</p> <p><b>Shift</b> Day job</p> <p><b>Employee Status</b> Regular</p> <p><b>Requisition</b> 3943 Manager, Customer Facing Team </p>