About this role
<p>At Bombardier, our employees work together to develop mobility around the world, one good idea at a time. If you have a good idea, we'll provide the environment in which it will thrive and grow into a great product or customer experience. <br> Your ideas are our fuel.</p> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H3 style="margin:0.0px">In your role, you will</H3> </div><div><ul style="margin-bottom:2.0px"> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">Monitoring and follow up of new customer complaints, status of containment and corrective action, identifying the risks associated to ensure the on-time delivery of the Queretaro products.</span></span></span></span></span></span></span></span></span></span></li> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">Coordinate the development of corrective action plans to contain and response the customer complaints at Queretaro site.</span></span></span></span></span></span></span></span></span></span></li> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">Establishment CAB review meeting with Bombardier sites to follow up the customer complaints.</span></span></span></span></span></span></span></span></span></span></li> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">Develop and optimize all the visual aids issued to production shopfloor to do the follow up of containment and corrective actions.</span></span></span></span></span></span></span></span></span></span></li> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">Ensure the decision-making are based on the cost-benefit analysis of each customer complaint.</span></span></span></span></span></span></span></span></span></span></li> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">Support the investigation and resolutions of situation derived from customers complaints, audits and follow ups of quality alerts.</span></span></span></span></span></span></span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H3 style="margin:0.0px">As our ideal candidate</H3> </div><div><ul style="margin-bottom:2.0px"> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">You have bachelor's degree in Aeronautics, Industrial or Administrative Industrial Engineering.</span></span></span></span></span></span></span></span></span></span></li> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">You have advanced technical and business English.</span></span></span></span></span></span></span></span></span></span></li> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">You have experience: 3 to 5 years of relevant experience.</span></span></span></span></span></span></span></span></span></span></li> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">You have experience with BMS (Bombardier Manufacturing System), Bombardier manuals (BM's), BES (Bombardier Engineering Systems), QMS (Quality Management System), SMS (Safety Management System), internal and industry regulatory requirements (ISO 9001, QAD, etc.)</span></span></span></span></span></span></span></span></span></span></li> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">You have knowledge of certifications of Catia V5 (or related such as Autocad), SAP, 3DVIA, Advanced Excel, Office 365</span></span></span></span></span></span></span></span></span></span></li> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">You have configuration and review of Technical Drawings</span></span></span></span></span></span></span></span></span></span></li> <li style="text-align:justify"><span style=""><span><span style="text-justify:inter-ideograph"><span><span><span style=""><span style=""><span><span style="Arial', sans-serif"><span style="">You have SAP management</span></span></span></span></span></span></span></span></span></span></li> </ul> </div></div></div><p>Bombardier Aerospace is an equal opportunity employer with a non-discrimination policy.<br> If your profile meets the requirements of the position, we will keep you informed via email or phone.</p> <p>Join us at: careers.bombardier.com</p> <p>Your ideas move people.</p> <p> </p> <p><b>Job</b> Analyst, Quality Assurance</p> <p><b>Primary Location</b> Aerospace Mexico (B.A.M)</p> <p><b>Organization </b>Aerospace Mexico (B.A.M)</p> <p><b>Shift</b> Any Shift</p> <p><b>Employee Status</b> Regular</p>