About this role
<h3><b>Why join us?</b></h3> <p> </p> <p>As the leading manufacturer of business aircraft, Bombardier is renowned for designing, manufacturing, and servicing world-class aircraft that elevate the client experience.</p> <p> </p> <p>Bombardier has been successful in setting the highest standards because we are a people-centric business that fosters passion, diversity and authenticity. Prioritizing employee growth and development, we empower everyone to reach their full potential on their own terms.</p> <p> </p> <h3><b>Bombardier’s Benefits Program</b></h3> <p> </p> <p>With our employees’ well-being top of mind, we offer a comprehensive and competitive Benefits Program, which includes the following: </p> <ul> <li>Insurance plans <ul> <li><em>Dental, medical, life insurance, disability, and more </em></li> </ul> </li> <li>Competitive base salary </li> <li>Retirement savings plan </li> <li>Employee Assistance Program </li> <li>Tele Health Program </li> </ul> <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H3 style="margin:0.0px"><b>What are your contributions to the team?</b></H3> </div><div><p>In this role, the AOG / CRC (Aircraft-On-Ground / Customer Response Center) Specialist will:</p> <ul> <li>Process Spare part orders via the Telephone, Email, Online Portal and follow-up on customer deliveries</li> <li>Manage critical shortages of parts in order to support the return to service of an aircraft on ground</li> <li>Manage client expectations during an aircraft on ground event and provide timely communication throughout</li> <li>Manage the internal and external procurement flow of materials to meet the appropriate level of service to our customers and the inventory level requirements within budget constraints</li> <li>In a changing environment geared towards increased customer’s satisfaction, manage discrepancies and deviations related to planned in-flows by proposing solutions and raising suppliers awareness of their commitment to meet customer and operator’s satisfaction</li> <li>Place purchase orders, administrate portfolio activities related to invoicing and PO pricing issues. </li> <li>Clearly analyze varied situations in a pressurized environment and make decisions in an efficient and structured manner.<br> </li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="word-wrap:break-word"><H3 style="margin:0.0px"><b>How to thrive in this role?</b></H3> </div><div><ul> <li>You have 3 to 5 years in a customer service role</li> <li>You hold a Bachelor degree in Operations or Industrial Management as well as 3 to 5 years of experience or a Technical college degree in the same field and 5 to 7 years of experience</li> <li>You are fluent in French and English spoken and written (other languages are an asset)</li> <li>You have good knowledge of the Microsoft Suite applications, proficient in Excel and MS Access</li> <li>You have Knowledge and experience in using SAP (SD-Sales & Distribution, MM-Material Management)</li> <li>You are available to work on 12hrs shifts (day/night and weekends) if required</li> <li>You have the ability to work under pressure and tight timelines.<br> </li> </ul> </div></div></div><p>Please note: You don’t need all the skills, knowledge, and experience listed for this position! We’re not looking for the perfect candidate, we’re looking for great talent and resourcefulness.</p> <p> </p> <p><b>Now that you can see yourself in this role, apply and join the Bombardier family!</b></p> <p> </p> <p>Bombardier is an equal opportunity employer and encourages persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply.</p> <p> </p> <p> </p> <p><b>Job</b> Material Logistics Agent, Customer Response Center</p> <p><b>Primary Location</b> Administrative Centre (CA)</p> <p><b>Organization </b>Aerospace Canada</p> <p><b>Shift</b> </p> <p><b>Employee Status</b> Regular</p> <p><b>Requisition</b> 4005 Material Logistics Agent, Customer Response Center </p>