Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at <a href="https://www.lincolnelectric.com">https://www.lincolnelectric.com</a>. Location: Shanghai - Hu Tai Road Req ID: 29199 <div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div>Customer Management (Order Fulfilment) <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 10.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px">Manage customer order processing from order receipt until order delivered/invoicing as per customer requirement and in accordance with company policy.</li> </ul> Logistics & Shipping <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="margin:0.0cm 0.0cm 0.0cm 10.0px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px">Coordinate with order management team on shipment activation.</li> </ul> Warehousing & inventories management <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 10.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px">Manage 3PL warehouse to ensure stock accuracy and service level are maintain.</li> </ul> Vendor Management/Purchasing <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 10.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px">Responsible for direct and indirect vendor/purchase.</li> </ul> Reporting and monitoring <ul style="margin-top:6.0pt;margin-bottom:6.0pt"> <li style="margin:6.0pt 0.0cm 6.0pt 10.0px;text-align:justify;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px">Drive the purchasing activities and improvements</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Requirements</H2> </div><div><ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px">Thorough understanding of custom regulations, procedures and documentation requirement for both import and export shipments.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px">Good SAP system knowledge/experience.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px">Good communication skill to communicate with customer/vendor.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px">Experience in Supply Chain activities.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px">Professional approach and interaction.</li> </ul> <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="text-align:justify;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif;text-indent:10.0px">Strong analytical and problem solving skills with the ability to identify and resolve customs related issues.</li> </ul> Languages Fluent speaking, reading and writing skills in English & Japanese. Chinese is proffered</div></div></div> <hr> Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.

Customer Care Coordinator (Baoshan, SH, CN, 201907) @ Lincoln Electric

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