About this role
<p>Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at <a href="https://www.lincolnelectric.com">https://www.lincolnelectric.com</a>.</p> <p> </p> <p>Location: <strong>Coauhuila- BCS- BETA, Distrito Federal</strong> <br>Employment Status: <strong>Salary Full-Time</strong> <br>Function: <strong>Information Technology</strong> <br>Pay Range: (<strong>$272,724.50</strong> - <strong>$409,086.74</strong>)<br>Target Bonus: <strong>10.0%</strong><br>Req ID: <strong>29072</strong> </p> <p> </p> <p></p> <p></p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Responsibilities</H2> </div><div><div> <p>We are looking for a passionate <strong>IT On-Site Support Analyst II</strong> who thrives on delivering excellent customer experience and acting as a trusted technology partner for end users. This role plays a key part in ensuring a seamless IT experience by resolving incidents, enabling solutions, and supporting the deployment of IT services and equipment.</p> <p> </p> <p> </p> <h3>Key Responsibilities</h3> <ul> <li>Provide <strong>advanced technical support</strong> to end users, ensuring timely and effective resolution.</li> <li>Manage <strong>tickets, requests, and tasks</strong> using tools such as <em>Ivanti</em>, with a strong focus on user experience.</li> <li>Install, configure, and maintain <strong>end-user equipment</strong> (PCs, laptops, mobile devices, printers, and peripherals).</li> <li>Administer <strong>user accounts, access, and permissions</strong>, ensuring security and compliance.</li> <li>Troubleshoot <strong>hardware, software, and network connectivity issues</strong>, escalating when necessary.</li> <li>Support and implement <strong>collaboration tools</strong> (Microsoft Teams, video conferencing, A/V systems).</li> <li>Contribute to <strong>technical documentation and knowledge base</strong> to improve processes and self-service.</li> <li>Enforce <strong>IT security policies and data protection standards</strong>.</li> <li>Manage IT asset inventory and collaborate with <strong>technology vendors</strong>.</li> <li>Train users on <strong>digital tools, best practices, and security awareness</strong>.</li> </ul> <h3>Profile & Requirements</h3> <ul> <li>Bachelor’s degree in IT or related field + 2 years of experience (or 3 years without a degree).</li> <li>Experience supporting <strong>corporate IT environments</strong>.</li> <li>Strong knowledge of: <ul> <li>Microsoft 365 (Teams, OneDrive, Intune, Enterprise Apps)</li> <li>Active Directory</li> <li>Windows OS and iOS</li> <li>LAN/WAN and Wi-Fi networking</li> </ul> </li> <li>Hands-on experience in <strong>troubleshooting hardware, software, and networks</strong>.</li> <li>Familiarity with <strong>meeting room and video conferencing technologies</strong>.</li> <li>Intermediate to advanced English proficiency (required).</li> </ul> <hr> <h3>What Will Make You Stand Out</h3> <ul> <li>Strong <strong>customer service mindset</strong></li> <li>Analytical thinking and effective problem-solving skills</li> <li>Ability to manage multiple priorities in dynamic environments</li> <li>Collaborative mindset and continuous learning attitude</li> <li>Interest in staying up to date with emerging technologies</li> </ul> </div></div></div></div><p> </p> <hr> <p><strong>Lincoln Electric is an Equal Opportunity Employer.</strong> We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.</p>