About this role
<p><span style=""><span style=""><span>The Role:</span><br> <br> <span>Shiseido Fragrance Division is managing several brands including Serge Lutens, Issey Miyake, narciso rodriguez. We are operating in different channels such as free-standing shops, department store counters and Tmall Global (e-commerce in China). This role is to ensure our frontline team and sales representatives are well-equipped with necessary knowledge and skillsets to achieve sales and service objectives, and to ensure the retail experience are meeting customer expectations.</span></span></span></p> <p> </p> <p> </p> <p style="text-align:justify"><span style=""><span style=""><span>Responsibilities:</span></span></span></p> <p style="text-align:justify"> </p> <ul> <li style="text-align:justify"><span style=""><span style=""><span>Develop, adapt and implement fragrance and make-up training programs and materials to ensure local frontline teams are equipped with necessary knowledge and skillset</span></span></span></li> <li style="text-align:justify"><span style=""><span style=""><span>Prepare training materials and conduct trainings in Mandarin to KOLs and agency partners in Mainland China in remote/ e-learning manner, for our Tmall e-commerce business</span></span></span></li> <li style="text-align:justify"><span style=""><span style=""><span>Devise training strategy in developing frontline team to enhance team growth and to advance service standard and sales</span></span></span></li> <li style="text-align:justify"><span style=""><span style=""><span>Formulate and elevate retail experience in stores by setting up service flow standard, guideline and training to frontline staff</span></span></span></li> <li style="text-align:justify"><span style=""><span style=""><span>Work closely with regional Education team to ensure flawless implementation and execution of programs</span></span></span></li> <li style="text-align:justify"><span style=""><span style=""><span>Participate in events and activities aiming at building brand awareness, customer acquisition and retaining customer loyalty</span></span></span></li> </ul> <p style="margin-left:24.0px;text-align:justify"> </p> <p style="text-align:justify"> </p> <p style="text-align:justify"><span style=""><span style=""><span>Requirements:</span></span></span></p> <p style="text-align:justify"> </p> <ul> <li style="text-align:justify"><span style=""><span style="">University graduate in any disciplines</span></span></li> <li style="text-align:justify"><span style=""><span style=""><span>Minimum 8 years’ relevant training and development experience in fragrance/ makeup/ beauty industry</span></span></span></li> <li style="text-align:justify"><span style=""><span style=""><span>Strong experience in program development/instructional design</span></span></span></li> <li style="text-align:justify"><span style=""><span style=""><span>Solid coaching, training, leadership, and communication skills</span></span></span></li> <li style="text-align:justify"><span style=""><span style=""><span>Excellent presentation, communication and interpersonal skill is a must</span></span></span></li> <li style="text-align:justify"><span style=""><span style=""><span>Proficient in written and spoken Cantonese, Mandarin, and English</span></span></span></li> <li style="text-align:justify"><span style=""><span style=""><span>Proficient in Microsoft Office (Word, Excel, PowerPoint)</span></span></span></li> <li style="text-align:justify"><span style=""><span style=""><span>Experience and qualification in fragrance training will be an advantage.</span></span></span></li> </ul> <p> </p> <p><span style=""><span style="">What’s on offer:</span></span></p> <p><span style=""><span style="">Be part of a growing global organization with a portfolio of around 16 brands, competitive discretionary bonus, quarterly free goods across brands, medical benefits, birthday leave, flexible working hours, wellness benefits, learning sponsorship, and more.</span></span></p> <p><br> <span style=""><span style="">Interested?</span></span></p> <p><span style=""><span style="">Please apply with your latest resume stating your notice period, current and expected remuneration package. We regret that only shortlisted candidates will be contacted. </span></span></p> <p><span style=""><span style=""> <br> Shiseido Hong Kong is an Equal Opportunities Employer. All applications received will be treated in strict confidential and be used exclusively for employment purpose only. </span></span></p>