Overview: Shiseido Travel Retail Asia Pacific is looking for a Education Assistant Manager. The Education Assistant Manager, based in HK, is responsible for driving and executing the education strategies , of the CLÉ DE PEAU BEAUTÉ [CPB] & THE GINZA [TGB] , through the development and delivery of consumer-centric retail training for our travel retail Personal Beauty Specialists [PBS], Beauty Consultants [BCs], promoters, and generic staff [GS] of our operators in Hong Kong, Macao and Taiwan. Responsibilities: Training and Development: <ul> <li>Executes the brands’ education strategies and retail training plans that have been developed in support of marketing launches/events and sales strategies.</li> <li>Conducts classroom and virtual classroom training programs that focus on outstanding customer experience delivery, brand services, product knowledge and selling skills.</li> <li>Supports the customization, translation and validation, preparation of training materials in accordance with brand guidelines to suit the TR environment.</li> <li>Develops, implements and follows up on innovative retail education initiatives and projects including eLearning content development.</li> <li>Works with the Education Senior Manager andTGB brand education lead to evaluate training initiatives, analyze services & retail reports to make recommendations for improvement. Provides updates, develops and executes follow-up action plans.</li> <li>Ensures all training and traveling expenses are within budget and costs are optimized, as well as ensures compliance with all FIN, Demand Planning & Legal requirements, and processes.</li> </ul> Coaching to Drive Retail Excellence: <ul> <li>Together with the Retail Managers, develop and lead the execution of personalized coaching and follow-up activities that elevate and build PBS' & BCs’ capabilities to ensure transfer of learning and consistency of service delivery to achieve business goals via retail excellence.</li> </ul> Events and Live Streaming: <ul> <li>Collaborates with Digital Marketing, Marketing, Commercial and retailers’ teams in planning and executing brand events, consumer workshops and livestreaming [LS] activities.</li> <li>Supports Team in event operations including crafting livestream dialogue, product training of LS hosts/KOLs/co-hosts and Promoter teams.</li> <li>Ensures key PBS & BCs are equipped with livestreaming skills and knowledge, provide support and coaching as needed.</li> </ul> Operations & Administration: <ul> <li>Responsible for all coordination and administrative work around training sessions including liaising directly with operators, training setup / materials / collaterals / testers and training gifts inventory upkeep, and uniforms.</li> <li>Establishes and maintains brands’ grooming standards and ensures BCs’ adherence to the Brands’ image and guidelines.</li> <li>Supports in the organization of and training facilitation at annual BC conference & Boot Camp.</li> <li>Submits all training reports as required on a timely basis.</li> <li>Provides input to Sales team regarding reward and incentive plans for PBS & BCs and supports PBS' BCs’ motivation/incentive programs and activities.</li> <li>Provides feedback on events, product assortment, merchandising and stocks.</li> </ul> Requirements: <ul> <li>Bachelor's Degree in any related discipline.</li> <li>Strong coaching, presentation, and communication skills.</li> <li>Minimum 5 years’ experience as beauty trainer or in a related industry is preferred.</li> <li>Strong command of spoken and written English, Cantonese and Mandarin [Putonghua] is required, for classroom/event presentations and supporting translation of materials into both Traditional and Simplified Chinese.</li> <li>Experience with livestreaming is an advantage.</li> <li>Analytical skills and capacity to identify opportunities and propose action plans.</li> <li>Independent, open-minded, dynamic, and a team player with a passion for education.</li> <li>Highly organized, meticulous, and attentive to details.</li> <li>Proficient in Microsoft Office especially Excel and PowerPoint.</li> <li>Frequent travelling is required.</li> </ul>

Travel Retail - Assistant Manager, Education (Clé de Peau Beauté & The Ginza) (Hong Kong, HK, HK) @ Shiseido

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