About this role
<p><span style=""><span style="">Location： Shiodome HQ<br> Division： Business Transformation Dept<br> Job level： Manager<br> Report to： Group Manager<br> Contract type： Full time</span></span></p> <p><br> </p> <p><span style=""><span style=""><span style=""><strong><strong>Key Objectives of the Role</strong></strong></span></span></span></p> <ul> <li><span style=""><span style="">Supervise process standardization activities in marketing function</span></span></li> <li><span style=""><span style="">Gather, review, document “as-is” business processes for all regions in scope</span></span></li> <li><span style=""><span style="">By comparing between “as-is” and best practice, identify gaps and related business needs (such as local regulation), while recommending improvements and workarounds towards best practice </span></span></li> <li><span style=""><span style="">Get approvals to exceptions (customizations) to standard processes and best practice from Global Business Process Lead (GBPL) and Business Transformation Committee, while driving buy-in from end-users to adopt the best practice or minimize customization to the absolute minimum require</span></span></li> <li><span style=""><span style="">Facilitate change management and lead subject matter experts to increase end-user satisfaction levels and business productivity using process improvement methodology and tools</span></span></li> </ul> <p><br> </p> <p><span style=""><span style=""><span style=""><strong><strong>Roles & Responsibilities</strong></strong></span></span></span></p> <ul> <li><span style=""><span style="">Plan, Track, analyze and report progress to associated GBPL (reporting line)</span></span></li> <li><span style=""><span style="">Quantify, document and monitor benefits of process improvements</span></span></li> <li><span style=""><span style="">Support planning, coordination and execution of conference room pilots and other related workshops involving IT and end-users</span></span></li> </ul> <p><br> </p> <p><strong><span style=""><span style=""><span style=""><span>Requirements</span></span></span></span></strong><br> <span style=""><span style=""><span style=""><span style=""><span>Must have</span></span></span></span></span></p> <ul> <li><span style=""><span style=""><span>Knowledge and Experience of Customer Management. </span></span></span></li> <li><span style=""><span style=""><span>Team leader with experience to manage a team and collaborate actively with his/her peers, or at least have potential capability</span></span></span></li> <li><span style=""><span style=""><span>Ability to communicate and chair meetings in English with native speakers (Business Level or Above)</span></span></span></li> </ul> <p><br> <span style=""><span style=""><span>Preferable</span></span></span></p> <ul> <li><span style=""><span style=""><span>More than 3 years of customer management, marketing or sales management is preferred.</span></span></span></li> <li><span style="">Experience in driving best practice and standard adoption on process transformation</span></li> </ul> <p><br> <span style=""><span style=""><span>Other Requirements</span></span></span></p> <ul> <li> Has strong motivation for innovation / change</li> </ul>