About this role
<p><span style=""><span style="">Location: Shiodome<br> Division: Global IT Strategy Department<br> Job level: Manager<br> Reports to: Group Manager <br> Contract type: Full-time</span></span><br> <br> </p> <p><br> <span style=""><span style=""><span style=""><b>Overall description</b></span></span></span></p> <p> </p> <p><span style=""><span style="">As a member of Shiseido Global Senior IT Leadership team in Head quarter, you will initiate the Shiseido Global IT Service together with Service leads and Global IT executives. <br> - This position is to lead the global IT service strategy with right governance model (KPI, Process, Measurement, and more)<br> - Act as a gurdian of Global IT Service delivery quality by asset & configuration management, IT operation analysis, continuous service improvement, service reporting, and lifecycle management</span></span></p> <p><br> </p> <p><span style=""><span style=""><span style=""><b>Roles & Responsibilities</b></span></span></span></p> <p> </p> <p><span style=""><span style="">- Lead to develop and maintain entire Global IT Service strategy by aligning with Global CITO, Region CIO, Strategy Group Manager, Service Lead, Strategic Partner, and Business<br> - Be a best partner to the Shiseido business globally to provide the best service with effective communication by using consistant KPI, Process, Measurement, and tools<br> - Develop, implement, and maintain the global IT service foundation such as asset & configuration management, service management, lifecycle management, and more<br> - Work with Service leads very closely to monitor, analyse, report, and improve the entire Global IT service<br> - Provide the technical advice and decision to IT Service management<br> - Collaborate with technical consultants to accelerate ITSM automation by leveraging the latest technology<br> - Guide to use the ITSM globally by maintaining the ITSM global standard such as KPI, Key metrics, assignment flow, monitoring, and dashboard<br> - Be a good supporter to the Global service leads to provide necessary platform and tools in place<br> - Lead to share the best practices, lessons and learned, and constantly update the ITSM method to service leads and operation leads<br> - Support Service lead to mobilize and educate the team by designing effective on-boarding delivery and training plan to the project<br> - Lead to conduct the on-boarding training globally<br> - Be a guardian of IT service by reviewing the post-go-live activities in place together with service lead<br> - Support global project manager to design the global IT service by applying the Shiseido standard<br> - Work with IT finance lead very closely<br> - Work with Strategy Group Manager for CxO reporting</span></span><br> </p> <p> </p> <p><span style=""><span style=""><span style=""><b>Requirements</b></span></span></span></p> <p> </p> <p><span style=""><span style="">Basic Requirements</span></span></p> <p><span style=""><span style="">- Bachelor’s degree or higher in Computer Science or equivalent experience<br> - Expert in IT Service Management (Certified in ITIL)<br> - 10 years+ experience in the Infrastructure domain or IT service management role<br> - Motivate in providing the best service to business (Business and Team oriented)<br> - Fluently communicate, read, and write in English on business<br> - Experience in managing IT vendors locally and remotely (Off-shore management is a must)<br> - Strong technical skills and good knowledge and expertise of cloud computing, infrastructure, and applications<br> - Strong hands on experience on infrastructure management<br> - Strong interest in the latest technology<br> - Experience in working in a matrix organization<br> - Experience in contract negotiation with global partners<br> - Experience in facilitating the decision making board for technological topics<br> - Experience in multi-cultural team management<br> - Good personality to encourage the team<br> - Deep analytical skills and work as fact basis<br> - Team and collaboration oriented<br> - Problem solving<br> - Performance driven<br> - Effective written/verbal communication skill<br> - Good in meeting facilitations<br> - Schedule oriented delivery achievement</span></span><br> </p> <p><span style=""><span style="">Desired Qualifications</span></span></p> <p><span style=""><span style="">- Fluently communicate, read, and write in Japanese or Chinese on business<br> - Strong experience on both agile development and water-fall development in enterprise project<br> - Strong knowledge and experience in API and OSS<br> - Experience in Salesforce.com platform, SAP, and ServiceNow<br> - Experience in DevOps<br> - Experience in a project management for large scale of global project</span></span></p> <p> </p> <p><br> </p>