About this role
<p>Let's create impact beyond tomorrow <strong>What awaits you</strong></p> <p><strong>Job Responsibilities include but not limited to:</strong></p> <ul style="list-style-type:square"> <li>Develop and execute the regional service strategy aligned with global service objectives.</li> <li>Lead organizational transformation and change management initiatives to address evolving business and customer requirements.</li> <li>Drive continuous improvement, innovation, and operational excellence across the service organization.</li> <li>Build strong stakeholder relationships and foster effective collaboration across functions, regional subsidiaries, and corporate organizations.</li> <li>Lead, coach, and develop the service leadership team, fostering a high-performance and customer-focused culture.</li> <li>Define and implement competency development programs based on skills-gap analyses and future business requirements.</li> <li>Drive employee engagement, succession planning, talent development, and retention across the field service organization.</li> <li>Ensure optimal resource availability and utilization through effective workforce planning, capacity management, leave planning, and resource allocation across service technologies.</li> <li>Oversee field service resource planning and dispatch operations to ensure efficient deployment and timely customer support.</li> <li>Ensure accurate and timely service invoicing processes to support operational efficiency and revenue recognition.</li> <li>Drive operational excellence by leveraging digitalization, standardized processes, and technology-driven solutions.</li> <li>Define, monitor, and continuously improve KPIs related to operational performance, workforce productivity, customer satisfaction, and business performance.</li> <li>Contribute to the achievement of financial objectives through effective resource utilization, cost management, productivity improvements, and service profitability.</li> <li>Champion a strong safety culture by ensuring compliance with all safety standards, regulations, and safe working practices.</li> <li>Ensure consistently high customer satisfaction through proactive leadership and a customer-centric service culture.</li> </ul> <p>Your Profile <strong>You contribute</strong></p> <p><strong>Qualification, Experience, Behaviours & Skills</strong></p> <ul> <li>Bachelor’s degree in engineering</li> <li>10 to 12 years of relevant leadership experience in a multicultural environment</li> <li>Proven experience in leading and developing multicultural teams</li> <li>Min 5 years of people management experience</li> <li>Excellent communication skills with fluency in English</li> <li>Proven leadership experience with coaching, mentoring and people development capabilities</li> <li>Strong interpersonal skills with the ability to influence and collaborate across all organizational levels</li> <li>Extensive knowledge of Krones machinery</li> <li>Strong analytical, business and financial acumen with the ability to translate data into actionable decisions</li> <li>Ability to perform in a fast-paced, dynamic and results-oriented atmosphere</li> <li>Strong problem solving and decision making capabilities</li> <li>Advanced MS Office knowledge, Salesforce/SAP is asset</li> </ul>