About this role
<p><b>Location: Bangalore</b></p> <p><br> <span style=""><span><span style=""><u><span style="">About Us</span></u></span></span></span></p> <p><span style=""><span><span style=""><span style="">Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.</span></span></span></span></p> <p><span style=""><span><span style=""><span style="">Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens’ team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: </span><span style=""><a href="http://www.sapiens.com" style="text-decoration:underline">www.sapiens.com</a></span><span style="">.</span></span></span></span></p> <p><span style=""><span style=""><b><span style="">About the role:</span></b></span></span></p> <p><span style=""><span style=""><span style="">Working in the IT systems team you will be responsible for the support and maintenance of the Sapiens global IT infrastructure. </span></span></span></p> <p><span style=""><span style=""><span style="">Provide a high level of customer service.</span></span></span></p> <p><span style=""><span style=""><span style="">Ensure that tasks assigned to you in the ServiceNow and SCSM platform are completed within the agreed OLA and SLA’s. Proactively deal with tickets in the ServiceNow and SCSM platform.</span></span></span></p> <p><span style=""><span style=""><span style="">Implement new projects.</span></span></span></p> <p> </p> <p><span style=""><span style=""><b><span style="">Person specification</span></b></span></span></p> <p> </p> <p><span style=""><span style=""><b><span style="">Qualifications</span></b></span></span></p> <p><span style=""><span style=""><span style="">Degree in an IT or related subject.</span></span></span></p> <p> </p> <p><span style=""><span style=""><b><span style="">Skills, knowledge, and certifications</span></b></span></span></p> <p><span style=""><span style=""><b><span style="">Essential</span></b></span></span></p> <p><span style=""><span style=""><span style="">Operating Systems</span></span></span></p> <p><span style=""><span style=""><span style="">Windows: Deploy, configure, implement, and administer a Window Server 2008 to Server 2019 environment.</span></span></span></p> <p><span style=""><span style=""><span style="">Experience of the following technologies: Active Directory (AD DS and Azure AD), DNS, DHCP, AD CS, WSUS, IIS, File and print server setup and administration, Microsoft System Centre Suite, PowerShell, Group Policy administration, Windows Server HA options such as clustering. RDS and WVD.</span></span></span></p> <p><span style=""><span style=""><span style="">Virtualisation Technologies: VMware vSphere ESXi and Hyper-V</span></span></span></p> <p><span style=""><span style=""><span style="">Cloud Technology: Microsoft Azure knowledge/experience to at least the Azure Fundamentals level covered in the AZ–900 certification. </span></span></span></p> <p><span style=""><span style=""><span style="">Management platforms: VMware vCentre, SCVMM</span></span></span></p> <p><span style=""><span style=""><span style="">management tools. SCCM, SCOM</span></span></span></p> <p><span style=""><span style=""><span style="">Storage: SAN, VSAN and standard storage management would be advantageous. Setup and configuration of storage devices.</span></span></span></p> <p><span style=""><span style=""><span style="">Server Hardware: Good knowledge of server hardware from multiple vendors. Setup and configuration of server hardware.</span></span></span></p> <p><span style=""><span style=""><span style="">Networking: Knowledge of the TCP/IP protocol suite, switches, routers, firewalls, SDN etc.</span></span></span></p> <p><span style=""><span style=""><span style="">Standards: ITIL – Knowledge and experience of the ITIL framework and practices.</span></span></span></p>