Title: US Support Engineer Location: Rochelle Park, New Jersey or Remote Company Description: Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets. Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 500 organizations, Sapiens’ team of over 3,400 operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: <a href="http://www.sapiens.com/">www.sapiens.com</a>. US Support Engineer This role will be responsible for supporting Sapiens Re-Insurance clients with on-going daily technical issues. You will conduct basic troubleshooting and work closely with our R&D team to resolve more complex technical issues for the production customers. Responsibilities <ul> <li>Provide mutli-level troubleshooting and technical support to clients</li> <li>Work closely with external customers on more complex technical issues as well as act as interface between clients and product development.</li> <li> Work closely with Product Development and implementation teams to resolve client issues</li> <li>Provide fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues, bug tracking and resolution</li> <li>Draft, review, and issue product bugs/fixes working closely with R&D</li> <li>Manage technical contributions of other engineers assigned to the project and provide cross-training to other client support engineers</li> <li>Years of experience: - 6 to 8 years</li> </ul> Skills <ul> <li>Knowledge, exposure, and/or experience through academic or professional work with software engineering principals.</li> <li>Financial knowledge – advantage</li> <li>Basic knowledge of one or more programming languages and database (Java & Microsoft SQL Server)</li> <li>Knowledge, exposure, and/or experience with Business Analysis concepts is highly desired.</li> <li>Exposure to performance tuning on MS SQL, indexes are good to have.</li> <li>Understand and write complex SQL queries.</li> <li>Excellent analytical and problem-solving skills.</li> <li>Excellent interpersonal skills and ability to work with individuals at different professional levels.</li> <li>Exceptional listening, written and verbal skills </li> <li>Hold a B.S. in Computer Science or related area of study and be eligible to work in the U.S.</li> </ul> Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.

US Support Engineer (New Jersey, Rochelle Park, GB) @ sapienst1

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