About this role
<p><em><b>Location: </b></em>Bangalore, India</p> <p><b>About Us</b></p> <p>Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets.</p> <p>Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens’ team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: <a href="http://www.sapiens.com/">www.sapiens.com</a>.</p> <p> </p> <p><b>Responsibilities:</b></p> <ol> <li>Being part of Global Service Desk Team (Handling calls from across locations)</li> <li>In-depth extensive knowledge and <u>work experience</u> in Microsoft office apps, with emphasis on office 365, and Microsoft OS</li> <li>Technical <u>work experience </u>in Active directory, hardware issues, SharePoint, Exchange </li> <li>Basic understanding on Networking and Lan Infra.</li> <li>Managing and troubleshooting user account related issues through Microsoft Office 365 Portal.</li> <li>Deploying OS and all the applications to Desktops and Laptops through SCCM</li> <li>Troubleshooting VM issues through SCVMM tool.</li> <li>Troubleshooting on all Software and Hardware related issues remotely</li> </ol> <p> </p> <p><b>Requirements:</b></p> <ol> <li>In-depth extensive knowledge and work experience in Microsoft office apps, with emphasis on office 365, and Microsoft OS – A must</li> <li>Technical work experience in Active directory, hardware issues, SharePoint, Exchange - A must</li> <li>SCCM, SCVMM knowledge – strong advantage</li> <li>Knowledge on RDS and VDI is an advantage</li> <li>MCSA/MCSE certified – a Must</li> <li>5 to 7 years of customer support experience in global team- a Must (Exp in supporting US based customers is an Advantage)</li> <li>Excellent communication skills with excellent verbal and written English- A must.</li> <li>Ability to work in shifts (24/7)</li> <li>Self-driven and independent who is able to take responsibility and proactively carry on tasks as a self-contributor</li> <li>Ability to multi-task, Fast learner, good interpersonal and communication skills, good analytical skills, self-learner and Service Orientation.</li> <li> Need to prepare a knowledge base for all critical issues handled for the team and future use.</li> </ol> <p><br> <b>Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.</b></p>