Location: Bangalore, India About Us Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with a growing presence in the financial services sector. We offer integrated core software solutions and business services, and a full digital suite for the property and casualty/general insurance; life, pension, and annuities; and reinsurance markets. Sapiens also services the workers’ compensation and financial and compliance markets. Our portfolio includes policy administration, billing, and claims; underwriting, illustration and electronic application; reinsurance and decision management software. Sapiens’ digital platform features customer and agent portals, and a business intelligence platform. With a 30-year track record of delivering to more than 600 organizations, Sapiens’ team of over 4,000 employees operates through our fully-owned subsidiaries in North America, the United Kingdom, EMEA, and Asia Pacific. For more information: <a href="http://www.sapiens.com/">www.sapiens.com</a>. GSS Advisor- HR Shared Services Sapiens International Corporation (NASDAQ and TASE: SPNS) is a leading global provider of software solutions for the insurance industry, with an emerging focus on the broader financial services sector. We offer core, end-to-end solutions to the global general insurance, property and casualty, life, pension and annuities, and retirement markets, as well as business decision management software. We have a track record of over 30 years in delivering superior software solutions to more than 400 financial services organizations. The Sapiens team of approximately 4000 professionals operates through our fully-owned subsidiaries. TITLE: GSS Advisor – HR Shared Services REPORTS TO: Manager DEPARTMENT: HR Job Summary: The work of the HR Shared Service team is key to supporting the Global HR Team. This team provide the HR face to the business and HR Services need to be delivered with passion and commitment providing a consistently great customer experience and making sure services deliver optimally meeting all policy and compliance requirements. The Services Team also includes responsibility for improvement – how can systems, processes and data be optimised to make the service even better and take a pro-active approach to lead not just respond to business requirements. HR Shared Services is a global support team that acts as a central point for Global HR Business Partners Requirements Qualifications and Experience • Whilst a recognised HR qualification would be preferred, we would consider applications where equivalent knowledge and expertise has been obtained via experience • Demonstrable success in an HR Service delivery role including off-shored service delivery • Excellent understanding and experience of working with HRSSC systems preferred Responsibilities Seamless execution of a full range of duties related to global/local HR processes including (but not limited to): <ul> <li>Administration of global/local HR processes</li> <li>Document, communicate and explain details of end to end processes and policies</li> <li>Collaborate with stakeholders across different regions to effectively respond to queries and questions within defined SLA’s</li> <li>First point of contact for HRBP’s via the HR Shared Services mailbox</li> <li>Ensure all escalated issues are handled in a timely manner and resolution is communicated</li> <li>Ensure compliance with and delivery against HR Shared Services service level agreements</li> <li>Cultivate networks across a variety of functions and locations to enable excellence in service delivery</li> <li>General administration duties and ad-hoc project work as required</li> <li>Understand and initiate workflows and liaise with various departments regarding workflow content</li> <li>Provide support for audit requests ensuring that they are handled in a timely fashion, and provide information as needed </li> <li>Responsible for accurate e-filling and storage of employee records within process responsibilities </li> <li>Mail merge letters as required</li> <li>Provide employee reference and/or verification letters as requested</li> <li>Enter data into the database or HR system for maintaining accurate employee records.</li> <li>Provide support on onboarding, exit etc as requested</li> <li>Ensure all standard operating procedures are continuously updated/maintained based on knowledge and understanding of processes managed</li> <li>Providing data for and preparing routine management information reports and documents and handle ad-hoc report requests as required</li> </ul> Sapiens is an E-Verified & Equal Opportunity/Affirmative Action Employer, M/F/D/V.

GSS Advisor (Bangalore, IN) @ sapienst1

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