<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Job Summary</H2> </div><div><ul> <li>Providing Administrative/ Facilitation support for develop organizing and maintaining department filling and record keeping, system along with office maintenance department.</li> <li>Provide the work order form and status view for initial</li> <li>To update and close the completed task in the system</li> <li>Raising EAM request for the works</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Accountabilities</H2> </div><div><ul> <li>Posts Overtime for all Staffs on OT Database.</li> <li>Manage all the record of the acknowledgement. </li> <li>Raise all necessary Leave forms, PSRs, HDR, SAP and other personal requests for PP Sites staff whenever required.</li> <li>Managing all Helpdesk calls, including logging them on the helpdesk system and allocating and closing out the calls.</li> <li>Ensuring that the process for call logging and call resolution for each client site is adhered to.</li> <li>Welcome clients & visitors to the office in a professional & courteous manner </li> <li>General Administration</li> <li>Take on ad hoc projects & tasks as and when required</li> <li>Reception duties including managing post and couriers, meeting room set-up and general office duties when required</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Knowledge, Skills and Aptitude</H2> </div><div><ul> <li>Educational Qualifications & Certifications:High School / University Degree.</li> <li>Knowledge:Good Knowledge in Administration of Property Maintenance </li> <li>Technical Skills:PC literacy with strong competency in all Microsoft Office Suite programs (Word, Excel, PowerPoint, Access, Project Management Software)</li> <li>Language Skills:Fluency in both English and Arabic.Good communication skills, both written and verbal.</li> <li>Experience:Minimum 3 years’ experience in Help Desk capacity including administrative/accounting jobs.</li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px">Key Interactions</H2> </div><div><ul> <li>Key Internal Contacts and Purpose of Interaction:</li> <li>Prop. Service Manager :To update and follow up daily operations</li> <li>PCD :Follow up procurements and contracts</li> <li>HR :Coordination for staff’s vacation and personnel affair</li> <li>Key External Contacts and Purpose of Interaction:</li> <li>External Contractor :To update servicing contract and renewals</li> <li>Direct Reports: Admin Team</li> </ul> </div></div></div>

Help Desk-OCSA (SA) @ Zahid Tractor & Heavy Machinery Co. Ltd

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