About this role
<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><ul> <li>Provide first and second-line support for hardware, software, and network issues.</li> <li>Support the deployment and configuration of business applications and system updates.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Accountabilities</b></H2> </div><div><ul> <li>Manage user accounts, permissions, and system access through Active Directory or equivalent platforms.</li> <li>Monitor system performance and ensure network connectivity and security compliance.</li> <li>Perform installation control and version management for software and systems.</li> <li>Maintain and update IT asset inventory (hardware, software licenses, network equipment, etc.).</li> <li>Document technical procedures, incident resolutions, and configuration standards.</li> <li>Support new hardware and software rollouts and coordinate with vendors for technical repair</li> <li>Ensure data backups and recovery processes are properly implemented and tested.</li> <li>Provide technical orientation and training for end users on new systems or updates.</li> </ul></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Knowledge, Skills and Aptitude</b></H2> </div><div><div align="center"> <p style="text-align:left"><strong>Educational Qualifications & Certifications</strong></p> <ul> <li style="text-align:left">Diploma degree in Information Technology, Computer Science, or related field</li> </ul> <p style="text-align:left"><strong>Knowledge</strong></p> <ul> <li style="text-align:left">Knowledge in Operations and Technical related jobs for the department</li> </ul> <p style="text-align:left"><strong>Technical Skills</strong></p> <ul> <li style="text-align:left">Strong knowledge of operating systems (Windows, macOS, Linux), software deployment, and troubleshooting.</li> <li style="text-align:left">Good understanding of networking concepts (LAN/WAN, DHCP, DNS, IP addressing).</li> <li style="text-align:left">Experience with installation, configuration, and monitoring tools.</li> <li style="text-align:left">Hands-on experience managing IT inventory and asset control systems.</li> <li style="text-align:left">Excellent problem-solving, time management, and communication skills</li> </ul> <p style="text-align:left"><strong>Language Skills</strong></p> <ul> <li style="text-align:left">Written & spoken knowledge of the English & Arabic languages</li> </ul> <p style="text-align:left"><strong>Experience</strong></p> <ul> <li style="text-align:left">One year of experience in IT technical support or system administration</li> </ul> </div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Interactions</b></H2> </div><div><p><strong>Key Internal Contacts</strong></p> <ul> <li>Operations Manager - Regular interaction to discuss issues related to Operations and administrative tasks</li> </ul> <p><strong>Key External Contacts</strong></p> <ul> <li>Customer - Delivery high quality of service and satisfaction to customers</li> </ul> <p><strong>Supervisor/ Manager</strong></p> <ul> <li>Sales Manager</li> </ul> <p><strong>Direct Reports</strong></p> <ul> <li>N/A</li> </ul></div></div></div>