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Aftersales Engineer-ISM (SA) @ Zahid Tractor & Heavy Machinery Co. Ltd

SAOnsiteFull-time
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About this role

<div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Job Summary</b></H2> </div><div><ul> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span><span><span style="font-family:'Arial', sans-serif"><span style="color:black">To deliver industry-leading service support and outstanding value to our customers in the field, taking pride in making our customers more profitable and providing safe, innovative, eco-focused, and cost-effective solutions in an efficient, timely, and courteous manner.</span></span></span></span></span></span></span></span></li> <li><span style="font-size:9.0pt"><span><span style="font-family:'Arial', sans-serif"><span style="color:black">Responsible to startup, diagnose and troubleshoot all electrical panels, i.e. (Distribution panels, MCC, ATS, Synchronization Panels, etc.)</span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Accountabilities</b></H2> </div><div><ul> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Undertake a local site risk assessment prior to commencing service work, preparing an appropriate method statement in line with standard situation procedures and principles, or discuss rectification of site circumstances with the customer and/or Site Supervisor so that all work is carried out in accordance with health and safety requirements.</span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Prepare comprehensive technical reports for inspection and commissioning tasks based on the technical analysis and various inputs from other predictive tools.</span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span dir="RTL" style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Hand over</span></span><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif"> panels to customers and familiarize them with safe panel operation in accordance with O&amp;M and Company procedures.</span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Be willing to be trained and updated with skills deemed necessary to enhance job skill requirements.</span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Program and calibrate/tune controller parameters to reach a stable and safe operation state.</span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Fully Aware of Synchronizing panels, switchgears and ATS controls troubleshooting.</span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Maintain high levels of personal appearance, ensuring vehicle, tools, uniform, and personal protective equipment are used correctly.</span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Provide advice to the customer about recommended spare parts for the products during startup phase.</span></span></span></span></span></li> <li><span style="font-size:12.0pt"><span><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Assist Sales Team with Customer visits and provide technical assistance with quotations.</span></span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Knowledge, Skills and Aptitude</b></H2> </div><div><ul> <li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif"><b>Educational Qualifications and Certifications</b>: University Degree in Electrical or Mechanical Engineering</span></span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif"><b>Knowledge:</b> knowledge about the parallel operation of Generator sets is a must.</span></span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif"><b>Technical Skills: </b>Technical literacy on both electrical and mechanical aspects of the site work is necessary.</span></span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Possess PC knowledge.</span></span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Good communication skills, both written and verbal</span></span></span></span></li> <li><span style="font-size:12.0pt"><span style="font-family:'Times New Roman', serif"><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif"><b>Experience:</b> Minimum of 2 to 5 years of engineering practice. Field experience with Diesel Engine Generators (preferably CAT), motor control circuits, switchgear, transformers, power distribution panels, design work, servicing, troubleshooting, and commissioning of electrical systems.</span></span></span></span></li> </ul> </div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><H2 style="font-size:1.0em;margin:0.0px"><b>Key Interactions</b></H2> </div><div><ul> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:9.0pt"><span><span style="font-family:'Arial', sans-serif">Key Internal Contacts:</span></span></span></b></span></span></span></li> <li><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Service Head</span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:9.0pt"><span><span style="font-family:'Arial', sans-serif">Purpose of Interaction: </span></span></span></b></span></span></span><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Service Liaison</span></span></li> <li><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Design Engineer</span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:9.0pt"><span><span style="font-family:'Arial', sans-serif">Purpose of Interaction: </span></span></span></b></span></span></span><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">For Designing </span></span></li> <li><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Production Supervisor/</span></span><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Operation Manager</span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:9.0pt"><span><span style="font-family:'Arial', sans-serif">Purpose of Interaction: </span></span></span></b></span></span></span><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Production related </span></span></li> <li><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Line Manager</span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:9.0pt"><span><span style="font-family:'Arial', sans-serif">Purpose of Interaction: </span></span></span></b></span></span></span><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Direction and support</span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:9.0pt"><span><span style="font-family:'Arial', sans-serif">Key External Contacts: </span></span></span></b></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:9.0pt"><span><span style="font-family:'Arial', sans-serif">Customers/Suppliers </span></span></span></b></span></span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:9.0pt"><span><span style="font-family:'Arial', sans-serif">Purpose of Interaction: </span></span></span></b></span></span></span><span style="font-size:9.0pt"><span style="font-family:'Arial', sans-serif">Ensure timely service to customers.</span></span></li> <li><span style="font-size:11.0pt"><span><span style="font-family:Calibri, sans-serif"><b><span style="font-size:9.0pt"><span><span style="font-family:'Arial', sans-serif">Direct Reports: </span></span></span></b></span></span></span>N/A</li> </ul> </div></div></div>

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