National Service Manager, UK Location: United Kingdom (Field-based, frequent UK travel) Highly Competitive Salary + Outstanding Benefits + Fast-Track Career Growth Reporting to: Regional Service Manager Position Overview Due to Mindray’s success, we have an opportunity for a dynamic service management expert to demonstrate creativity and innovation as a National Service Manager within our ultra-ambitious team as we continue to disrupt the market! In this role, through both your team management experience and your flexibility to be ‘hands on’ as required, you will ensure that our customers receive the best possible service support, and that the service is consistently of the highest quality. We are looking for an adept manager, a self-starter with unquestionable service and leadership skills, happy to travel, energized by a varied and fast-paced environment, eagerness to take the team from strength to strength, leading by example. In return you will work with industry-leading technology, backed up by stable double-digit growth, an awesome (and modest) manager, and a creative and disruptive working environment. Your responsibilities: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">In charge of service business in designated country, be fully responsible for service development and performance, this is both a management and hands on role – you need to be flexible to do what needs to be done to offer the right support and commitment to our customers.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Keep regular and close communication with Country GM, the heads of departments, and our Customers, to clearly understand the business needs and customer needs.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Build and improve the service strategy, service mode and service policy corresponding with business needs and customer needs, as well as in concert with service objectives, guidance, and best practices from the company.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Based on service strategy and service mode, build up and optimize service network, service process and platform.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Regularly review service development based on comprehensive service indicators and keep improving all the fields related to achieve better performance.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Drive our unified strategy from the Region / HQ and implement locally.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Manage local national service team, including selection, training and development, utilization, and retention or all team members.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Responsible for coaching and mentoring the team, including enhancing their commercial skills in offering appropriate service contracts to our customers where relevant.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Overall responsibility for UK distributor management, particularly regarding service support collaboration and agreements.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Responsible for negotiating 3rd party support contracts/agreements, this includes evaluating new and existing 3rd party support partners on a continual basis to ensure a high-quality service is achieved.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Responsible for Service Profit & Loss.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Perform service investigation in local market to understand competitors' service, service technology and business trends, as well as to learn and understand local policy and regulation change in the industry.</li> <li style="margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Act as an Ambassador for change.</li> </ul> What we are looking for: <ul style="margin-bottom:0.0cm;margin-top:0.0px"> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">You will have a background in Service Management, team management and technical know-how, in the Patient Monitoring & Life Support industry.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">You will be well versed, and comfortable, in taking a role that is both management and non-technical hands on service delivery – we are one team and need a flexible person!</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Experience of working in the UK requiring no company sponsorship to join our business.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">You will demonstrate developing improvement ideas with the service team through engagement workshops, combined with commercial thinking and planning to deliver on these ideas.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">You will have a team mentality with a focus on maintaining and enhancing the team cohesion and dynamics, including maintaining the current teams fun, relaxed and positive culture.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Technically proficient in the troubleshooting, repair, and calibration of all medical products. Having an engineering background will be advantageous.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Customer orientated - ability to address customer requests through strong listening skills.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Excellent communication and interpersonal skills (verbal and written) with an aptitude for building strong relationships.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Proven negotiation skills with a problem-solving attitude.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Experience in distributor and 3rd party management is desirable.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Familiar with the Microsoft suite of applications, including TEAMS, word, excel, powerpoint, sharepoint and onedrive.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Flexible to travel as required – this role is responsible for the whole UK region.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Good working knowledge of IT networking would be advantageous.</li> <li style="background-color:white;margin:0.0cm 0.0cm 0.0cm 0.0px;font-size:12.0pt;font-family:'Times New Roman', serif">Fluent in English as a business language.</li> </ul> Ready to take your career to the next level? Apply now and help us drive the success of tomorrow’s healthcare!

National Service Manager, UK (Huntingdon, GB) @ Mindray

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