About this role
<p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><strong>General requirement:</strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%">A Product Specialist is responsible for understanding and promoting specific products, ensuring they meet customer needs and drive sales growth.</p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><strong>Key Responsibilities</strong></p> <ol style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%"><strong>Product Expertise</strong>: Serve as the subject matter expert for assigned product lines — focusing on <strong>patient monitors, defibrillators, and IT solutions</strong> — with a comprehensive understanding of their features, clinical benefits, and applications to effectively support customers and internal stakeholders.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%"><strong>Customer Interaction</strong>: Proactively engage with customers to gather actionable feedback, address product-related inquiries, and conduct product demonstrations that enhance user understanding, confidence, and satisfaction.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%"><strong>Cross Functional Collaboration</strong>: Partner closely with sales, marketing, and service teams to ensure product strategies are aligned with market demands, customer needs, and overall company objectives.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%"><strong>Training and Support</strong>: Design and deliver comprehensive training programs and materials for internal teams, distributors, and partners — ensuring all stakeholders are equipped with up-to-date product knowledge and best practices.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%"><strong>Market Intelligence</strong>: Conduct ongoing research to monitor market trends, assess market share, evaluate competitor products, and synthesize customer insights to inform product development priorities and marketing strategies.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%"><strong>Documentation & Knowledge Management</strong>: Develop and maintain accurate technical documentation — including user manuals, product guides, and knowledge base articles — to support both internal teams and external customers throughout the product lifecycle.</li> </ol> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><strong>Required Skills</strong></p> <ol style="margin-bottom:0.0in;margin-top:0.0px"> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%"><strong>Strong Communication Skills</strong>: Ability to explain complex product features clearly and concisely to various audiences.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%"><strong>Analytical Skills</strong>: Proficient in interpreting market data and customer feedback to identify trends and opportunities for product improvement and business growth.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%"><strong>Technical Knowledge</strong>: In-depth understanding of the product and its market, with the ability to troubleshoot technical issues and provide effective solutions in the field.</li> <li style="margin:0.0in 0.0in 0.0in 0.0px;line-height:115%"><strong>Team Collaboration</strong>: Demonstrated experience working cross-functionally with sales, marketing, clinical, and engineering teams to drive shared objectives.</li> <li style="margin:0.0in 0.0in 8.0pt 0.0px;line-height:115%"><strong>Customer Service Orientation</strong>: A genuine commitment to understanding customer needs and ensuring their needs are met through effective product solutions.</li> </ol> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><strong>Qualification</strong></p> <ol style="margin-bottom:0.0in;margin-top:0.0px"> <li>Bachelor's or Master's degree in Health Sciences, Biomedical Instrumentation, Biomedical Engineering, or a related field.</li> <li>Minimum 3 years of experience in the medical device industry.</li> <li>Proficient in English communication (written and spoken).</li> <li>Willingness to travel domestically across Thailand and internationally, with flexibility to work on weekends when required.</li> </ol> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"> </p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%"><strong>Work Environment</strong></p> <p style="margin:0.0in 0.0in 8.0pt;line-height:115%">Typically works in an office setting, with opportunities for remote work. Some travel may be required for product demonstrations and client meetings.</p>